I have cancelled my sub.
I will be calling EA for a refund tomorrow.
I have also, for what good it does, lodged a complaint with the Better Business Bureau, requesting the BW end their blatant false advertizing.
You can too. Here's the link:
This I find very regrettable but also merciless.
However if you would look up similar statistics for ANY game company you would probably find their number of complaints MUCH higher. Has to be taken with a grain of salt.
Shame you can't give em a chance to fix. They are humans you know-they make mistakes.