I wanted to give you a quick update on this issue. We know it's been very frustrating and we appreciate your patience while we've worked to fix it.
Our next major patch should deploy to the Public Test Server pretty soon, and amongst other things, that patch should completely fix the Kira Carsen issue. After that patch has been thoroughly tested and verified we'll be deploying to the live servers; we'll announce an ETA on that when we have a confirmed date.
Again, thank you for your patience on this issue.