Almost certain he's just curious when they'll fix the issue.
The point is: you shouldn't be punished for wiping, so long as you eventually complete the instance / boss. You deserve to be rewarded for killing the boss, like everyone else.
They claimed to have fixed it prior, but it still screws up. First boss of Illum, wiped once, bugged chest.
Here's hoping it's a quick fix.
This, thank you.