All I saw was mention of things no other MMO has either at launch.
No MMO I know of had well tuned and polished end games, not even WoW *gasp*! Most MMO's launch with tons of problems with end game, sometimes they don't even have any end game.
Certainly the games got some issues, but what you are griping about for end game has NEVER been accomplished by any other MMO to date at launch.
WoW was released 7 years ago on a smaller budget than the $300 million it cost to develop SWTOR. Regardless of the costs, you'd think developers would learn valuable lessons from other game launches based on customer feedback.
All of that aside, I would think any company would strive to be the one and only company that DID do it right. I can't accept the excuse "because every game before it did it that way".