The customer support in this game is singularly the worst support I've ever encountered. Really. It is just flat out aweful, horrible, terribad.
The only thing they seem to respond to are complaints about peoples names or harassment.
Anything beyond that, and I guarantee you will get something along the lines of, "Sorry, we know this is frustrating but we cannot help you."
Your stuff is lost. CS isn't going to help.
- P