To be fair to Bioware, most of the people whining on the forums since launch have been asking for free game time due to bugs (normal part of a brand new game), maintenance, and other stupid reasons that you really don't need to be refunded game time for as it is all a natural part of an MMO.
This time, they know something went terribly wrong, and it's taking them all day to fix it and are compensating the players for it.
Of course if that's unacceptable to all you trolls, they could just make it F2P and micro-transaction every single step you take in game.