-What is a "CM"? Guessing community manager? Cantelope Melon...?
Yes, Community Manager.
-What canned responses are you talking about? How did they suck?
Crap like -
Things like that, while I understand are needed to be communicated, we need more communication from them, they don't get involved in conversations properly, they don't' give proper reasoning for in game changes (ie. Surge changes, smuggler/IA changes) they just put them into patch notes and expect us to figure out why they're there.
They need to pick up their game and TALK to their customers more.