Does your software company have millions of customers? Have you had a release in which millions of people pre-ordered and expected to use said software on day 1? I think many people are letting rage/anger get the better of them. Think about this rationally. I'm sure EA/Bioware does care a lot about customer support, they just can't help everyone right now. It sucks that those of us that have issues aren't getting them addressed, but we are not alone. I'm sure everything will get sorted out, just be patient.