The last is pretty much what I expected. Insult the poster rather than deal with the underlying issue. No programmer/developer plans to have a game update crash their game. That is the reason they test and invite people to play on test servers. Errors are going to happen, that is beyond argument, but the scope of those errors is what matters. In this instance and many others from previous games, the developers were hasty in releasing patches/updates and FAILED to properly prepare those the inevitable issues that come with such large game updates. And in typical fashion, everyone talks about how difficult it is the code/program an MMO and immediately flames and insults anyone who even suggests that maybe...just maybe...the developers should take a little more time to properly vet their updates so that the issues that do come up aren't of a magnitude to crash the game and require endless patches to thier patches.

See previous post concerning how insulting it is to be offered a free day please. As for the second point. Why do people automatically turn to the Real Life vs a Game argument? As if playing a game doesn't constitute doing something in real life? So would it be more real if i watched a cable show? unless of course the cable that i pay for goes out..in that case, its not real life either is it? or if my bicycle breaks? Naa...that's not REAL LIFE either cause biking is just transportation isn't it? Or if i go for a walk, would that constitute real life in your opinion?....hmm...better not go there...what if someones paralyzed and can't walk...shall we tell them they can't have a REAL LIFE cause they can't do the things you consider to be REAL? REAL LIFE is what you choose to do with your time...no matter what that may be. For some its walking in a park..for others its playing a video game. Perhaps you should try a different argument.

You misunderstand or I didn't word it properly. Every game since MMO's began is guilty of it. SWTOR/WoW/EQ have failed to properly implement updates/patches and the gaming community simply puts up with it. Every MMO puts out content, suddenly realizes that the 'new' content is broken despite all the testing they SAY they did and servers go dark. The response from the players is to flame those who call the developers out and point to the 'agreement' as a reason why they can fail on a massive scale and its perfectly acceptable. That to me seems very strange, especially since I think of no other area of my life where I would put up with that kind of treatment (<-- note i include myself among the list of people who are simply willing to tolerate situations like this). Don't get me wrong. I will not stop playing, neither do I expect to get free days of play for this (its actually mildly insulting to offer or ask for that in the first place imo). I simply expect a certain level of competence when it comes to providing a service I pay for. p.s. - i realize that **** happens and you can't prepare for everything. However, you can mitigate issues with proper planning. Like saving a backup..or implementing more stringent testing procedures prior to live release, etc.

I have read the agreement. and many others before it. I also don't take issue with the idea that down-time is needed to maintain the servers we play on and i'm perfectly willing to loose game time to do that maintenance. But the current down-time isn't about maintenance. It's about a failure on BW's part to properly plan and implement an update to the service i'm paying for. I would have been perfectly happy waiting another month or two (or not getting it at all) for 1.2 if it meant it was implemented properly. But that isn't what happened here. And it's not what happens in other games (WoW, etc.) either. Hiding a failure on the developers part to properly plan/test updates behind the 'agreement' is a cowards way out. Your entire argument makes it acceptable for game developers to fail to provide a service because of problems they themselves created. That to me doesn't seem like a problem on the developers end....it seems like a problem in the gaming community. We have allowed them to fail by not holding them accountable and flaming anyone that tries.

I will undoubtedly be flamed for this. But i have a question for everyone. If you have internet/phone/cable together on a single bill and you are paying for it. You would undoubtedly be PISSED if your provider cut off your access in the name of maintenance for 4 hrs. And THEN simply didn't turn it back on for another 4 hrs or more because they failed to rectify a situation they CREATED in the first place. You pay for a service and you expect to be able to use that service in a manner consistent with the agreement you made. The last couple of years though, the gaming community has given developers a free pass. We have consistently allowed them to push incomplete/hastily developed and untested content to us that inevitable crashes the service we are paying for and then flame anyone who complains about it. If a mechanic working on you truck/car put in a part that caused it to break down on the side of the road you'd be absolutely PISSED and EXPECT it to be FIXED ASAP (and for free) and then never go back to that mechanic. Since when did that same level of failure become acceptable in the game community? Now we all know i'm not going to stop playing SWTOR and neither are any of you. It just seems to me that developers now have an expectation that they can simply not provide us with the service we pay for in the name of "Maintenance" in order to fix issues they themselves created. And i would like to point out...this is a problem they CREATED by pushing a patch/update that was obviously not ready. And now for all of you reading this...let the flaming begin.