Again, completely missing the point. Feel free to keep staring down your self-righteous nose though. The solution to a problem they created shouldn't be for the customer to spend more money, regardless of the amount spent. Then again, with the ignorance you have shown here, i wouldn't expect you to engage in common sense. Vomit your nonsense on!

hence the reason i posted here. CS said post here for devs to do something about it.

congrats on completely regurgitating what i already stated. Had you any sort of reading comprehension, you'd never have responding... knowing that i already addressed that yes, it was possible to "fix the problem by yet again spending money on the problem." This shouldn't be a problem solved by the customer spending more money, regardless of the amount. i stated that as well.

Decided to return to game to see if things changed. As always from EA, lots of promises, eye candy and hope. I purchased on day one of its implementation the Cathar Warstaff. Now, due to changes by the Developers, Kira can no longer use it. So i am stuck with a piece of gear which is bound to that one charactrer, that i spent money on. I submitted a ticket to customer service... LOL, i hear you all laughing at me as well... and as expected Customer Service had no Service for this Customer. What she did have was this: "... this was a game change due to content update and customer service cannot change this. One suggestion I have is that you should have the ability to unlock the item via collections so you can use it with any other character..." So you Devs BROKE this aspect of the game and the only solution given is to spend more money on an item that money was already spent to acquire? Why not just authorize customer service to do as you are already thinking, and allow CSRs to tell people to go drink drano, ***k off and die screaming in a fire? All you seem to do is release $10k worth of cartel market items each game update, yet content-wise, it's anywhere from 20 min (ch11) to less than an hour (ch10). That's as a casual gamer, not some hard core, maxed out gear raider. I blew through CH10 and 11 wearing purple 156 gear. A solution to a purchased product problem should never be, "Go spend more money to correct OUR mistake." That's not customer service. that's fncqing over the customer, regardless of the value or amount spent.

you mean the Vah Shir? err... i mean the Kerran? umm wait... what? You're not excited about playing kitties like we could in eq1 and eq2??

http://games.yahoo.com/blogs/plugged-in/electronic-arts-named-worst-company-america-again-170932002.html While this article clipped the entire comment, i read it somewhere else.. EA had the audacity to compare itself to BP, claiming BP was a worse company than EA could ever be... newsflash EA, the BP disaster wasn't intentional. Possibly, not unexpected but not intentional... How you (mis)treat your customers is.

So the gree event is over. darn. oh well. Let's look at the OTHER THREE FACTIONS and the gear they have to offer by comparison... it's crap. sorry but it's crap. Not only is it crap but it's also lacking. the gree faction had weapons and options for armor... even if it was a paltry color swap... there were still options. I get it... you wanted people to "enjoy the event" so you loaded up the goodies there. guess what? not everyone cared about it though. Some of us wanted/would have liked to see more done with Fleet, Section X and / or Voss. Fleet, Section X and Voss factions have one set of armor and a single pet. Yes, fleet has a second helm, yay for looking like a pirate... why not just release a Pirates of Kamino event and have gear so that we all can look like Jack Sparrow. I mean, you ripped off Tron. Why not just throw any and all of the Disney library into the mix. quite obviously the amount of talent and imagination on the design team is wholly LACKING... but wait, pirates of kamino would require you to come up with ALL NEW ARMOR DESIGNS instead of reskinning existing stuff... I digress... the other factions need more than a single set of armor and insignificant pets. BW is making money hand over fist with cartel packs and f2p authorization purchases. that's undeniable. how about doing something more than... oh... THE BARE MINIMUM.

Another patch day come and gone. Another day more money making content gets added. Another day this gets neglected. You've established your solution. The graphics already exist. aside from nothing, what else needs to happen to rectify the situation as promised? And dare i ask, when do you intend to do it. No offense but NCSoft already owns the trademark of "Soon".

You don't like the neck pillow used to sleep on airplanes around your neck or the brake light on your chest and turn signals on your shoulders? Gee... can't see why not... like you, i did same thing. hopped on and was like, "Yay! Patch day! fixed gear! ... i r disappoint..." But hey, at least the skip tracer ICON was corrected. Thank the Force for that!!!

because selling good looking gear for real money instead of making it droppable, isn't a cop-out. *your skill at talking out both sides of your mouth has improved! (401/400)*

were this true, you'd have implemented appearance slots (or similar) on day 1 of launch. second, you'd take genuine interest in customer feedback and respond accordingly... not as you see fit. Quite obviously by this debacle regarding spymaster and phantom gear appearances, you have genuine, unbridled opinions, wants and desires of what players... your customers would like to see in game. Question is, will you respond in kind and address the situation accordingly, making every attempt to do what's right by meeting the needs and desires of the customers with regard to this issue? The solution is elementary at best: offer two versions of each type and allow the players to choose which one they want. Some of us like the minimalist version of each. others prefer the gaudy versions. It would take less than no effort to offer both to those who have the items already. I say this because both designs already exist. it's just a matter of renaming one of the sets to accommodate the alternate appearance. the failure / refusal to implement appearance slots though is just bad planning. nothing more. nothing less. If it's something you intend to do in the future, Great! it should have been done day 1 though. there's really no excuse for it except, "I wanted it this way and if you dont like it, go play something else. it's my ball and i will take it if you dont want to play by my rules." Every MMO i've been involved with from 1999 to the present has offered some way of TRULY customizing the appearance of your gear without sacrificing for that look.. unlike swtor. I've foregone set bonuses in order to maintain the look i have created for my toons. Rather than go with the garbage look of the sets just to get the bonuses. I get compliments EVERY DAY on my toon's look. EQ1, a game which is almost a decade and a half old even offered the option to reskin your gear so you make it look how you want. EQ2 and Rift have appearance slots. Aion allows for item reskinning. I've not infected my computer with the digital HIV that is wow, so i couldnt tell you what it offers. Bottomline, you've heard LOUD AND CLEAR what the players want. the question is, will you genuinely do something in response or just blow it off like so many other things? At one point on patch day, you specifically stated that the phantom and spymaster gear would be returned to its previous state. im guessing that was a lie (or however you want to spin it so it doesn't sound so bad as to call it a lie), because that statement is no longer to be found. the ball is in your "caring" court DamionSchubert.

well the devs have stated both spymaster and phantom are being reverted. so quite obviously the general public as a whole liked the initial release look rather than this ridiculous current look. i mean it looks like you have turn signals on your shoulders and a break light on your chest as well as a neck pillow used to sleep while on an airplane (as someone mentioned previously). were there no red lights or neck pillows, i'd have been good. Dorking it up with lights and 80's era shoulder pads for women = Epitome of Epic Fail.

as a life long Teir`Dal of Eq1 from beta and eq2 from beta, hearing you say that brings joy to my heart. As a sith marauder from beta, i can do nothing but grin at your reckless emotional outburst. As a human, i can do nothing but laugh in your face because i couldnt care less. Thank you for everything you have done for me.

good. never spend again. you're being overly melodramatic and i've no doubt you will... but they are reverting it. but as long as you feel better about yourself by throwing yourself on the floor and pounding your fists declaring "NEVER AGAIN! QQ" hey, feel better! http://www.swtor.com/community/devtracker.php

http://www.swtor.com/community/devtracker.php it's being reverted. all you who are being insulting about my request... read and weep.