Joined: Dec 2011 Yesterday , 07:51 PM | #417 REPORT POST QUOTE Quote: Originally Posted by overunitee I myself have been contacted once since January LIVE . Did you note if you were contacted during the invite a friend period which is when they advertised they would provide this quality of service temporarily during the course of the event ,presumably to make people trying the game believe this is the level of support you get once they purchase and subscribe to the game . Didn't note when, sorry. No problem ,I was just wondering Quote: Originally Posted by overunitee I read your signature and would like to ask .Do you not question the reason the game was expanded to lots of other countries so quickly after launch while knowing full well the game had lots of issues,knowing ilum got erased ,rank warzones not implemented, fps ,disconnects ,sound, class quests you can't finish, nodes you cant farm etc etc .? Not everybody had so many issues with playing. Most things important to me works most of the time. My main concern right now is that a larger population on my server would make teaming up and PVPing easier, and the world would be more "alive". It will be interesting to see the new server structure. Certainly, they wouldn't be able to sell to a million of you (or would they?), but we are all different. Anyway, to answer the question why they expanded: easy, to earn more I understand this ,but I cannot understand why a company with intelligent business minded people ,would expose the game to a larger market knowing that the game at the time had some major issues ,One at the time being ilum ,would you agree ? and secondly the performance issue that I suspect the majority of players see to this day on the main hub of fleet ,Obviously I cannot speak for everyone but can you honestly say you do not see a significant drop in performance travelling around fleet ,I had a 250 member guild with 450 characters and all that I asked even some with i7 cpu confirmed they suffered .Forget any other issue ,why would you not fix just this one point before expanding your exposure ? If indeed you had a long term goal , Quote: Originally Posted by overunitee Then shortly after lay off what is possibly 50% of the SWTOR staff including the main face of community representation Steven Reid ,there will never be published how many sub contracters got binned ,I didn't agree with mexican cutomer services but its likely they all went too . I've been looking around to estimate the layoff size, but I can't find any good data. Where did you get your figures? Most of the very loyal fansites that have been in close contact with employees of bioware have reported that from the direct staff employed of 450 that just short of 200 were let go that excludes the sub contractors as far as i understand ,I'am sure if you check out sites like http://www.gamebreaker.tv/video-game-shows/star-wars-the-old-republic-video/the-republic-swtor-show/swtor-doomed-to-fail/ There are 4 that are close enough Quote: Originally Posted by overunitee Can I suggest one senario . Internally they could see mass unsubbing and from the exit polls concluded they needed to sell the maximum boxes possible as they could see that lots of players were not renewing subscription .So the maximum financial gain would be from box sales and possible to a lesser extent the first paid month . I don't believe so, as it does not seem to be how EA thinks about this business. They see the big earnings in the subs, and their efforts are directed at maintaining subs. At least, that is what I gathered by reading their financial reports. Why not address the performance on ilum and fleet first ?? Quote: Originally Posted by overunitee Do you think getting players to resub with the promise of ranked warzones then pulling it out at the last possible moment was a calculated move to squeeze another months subs or as reported a decision that it was not quite ready ,given that nearly 2 months later they say they have just got the main part of it finished and in a couple of weeks more they will start testing it . Is it possible that it takes 3 months to implement a feature that was not quite ready .? My personal guess is that the design did not work. If the design does not work, things can take time to get right. Also, since the ranked warzones coming in 1.3 are for premade teams, a sufficient server population is needed to make the idea work well, and we all know that too has taken its time, becoming available along with 1.3. Why do you have to guess ? Since it was such a big attraction for players to resub why not with the retraction give the customers an explanation ? If there was a legitimate understandable reason I'am sure all those that resubbed would have been more likely to resub in the future when the issue had been resolved ,do you think them players will trust them now?? Don't call me fanboy just because I can read, think and write.

You cannot get much poorer than me . Its hard to put things in context on a forum ,but my house is getting repossessed and I survive on benefits at the moment ,I'am upset you are right ,because I had to scrimp and save to even buy the box then worked very hard to get the game to run with reasonably well performance my cpu is a q6600 so you can tell its not the best but they told me it should have no issues .A good friend lent me £100 to buy a better gpu .and upgrade my Ram The reason I went to all this effort is because I thought that with a massive company behind it and the biggest mmo budget in history that any flaws would be addressed quickly and this game for a monthy fee could be a cheap form of entertainment until I can get back into work . You may have misunderstood my intention was not about players who could not afford the game ,it was more about the type of community it will attract ,up to now I always thought that since star wars has a mature following that the community would be a lot nicer than other mmo's I have played . I just feel like I have tried damn hard to help rid this game of issues and help it succeed and for them to not even fix fleet performance before they try to attract anyone to play ,Honestly tell me if you got a free trial and stuttered and scraped around fleet you would be willing t pay monthly for more or just focus on the lvl 15 pvp for free and have a bit of fun trying 1-15 on a few different characters ,what about crashes to infinite load screen ,do you not see that until the current content is flawless its foolhardy to show it to more people ,

I think the fact that a Pve focused game were the devs said they had put their money and effort into the levelling and legacy aspect Has produced a game were their PVP is by far the greatest success of all ,lots of people me included hated pvp but love it to bits in this game . I suggest they build on what they have done right . I would gladly subscribe to new detailed maps with more in depth pvp mechanics ,less of the jump in and die style and more of the tactical strategy pvp were the focus and rewards are given for teamwork and not how much damage you inflicted or how many players you killed .

Personally I feel very bad , I Paid for the game in January and have played the live pay to play beta since then,I have moved servers and started from scratch 3 times ,I have bought new hardware to make it play better ,I have reported issues and must have sent in over 40 copies of Dxdiags, msinfo, crashlogs ,spent countless hours/days, weeks.trying to get to the root cause of my performance issues ,even researching how my internet works to try to trouble shoot the disconnection issues ,with no real help from the customer services . Today my computer which has had its details sent to bioware to confirm it should have no issue playing the game does evertime I enter fleet drop from 70fps down to 10/20fps with the character limit renderer set to low .One person from a guild i was part of said he had a i7 processor running at 5mhz and still had significant frame rate drops on fleet . I truly cannot understand why they would invite free to play players to try the game before at least fixing the performance of the main hub at fleet . To me free to play means very young children with no money of thier own ,anyone capable of using a keyboard and mouse entering and the community becoming the playground mentality of WOW thats for those that have learned to read and type ,the rest just play as if the in game avatars are computer generated Now all the people that didnt want to play the game can get it for free and play the warzones for free which is really the only element of the game which would warrant a monthly subscription. you cannot get a group for any group content in the game apart from warzones ,so a pimped out lvl15 in PVP would be a perfect solution if you want to fight your friends for free . it will be like lvl 19,twink in wow with xp turned off only free .

I myself have been contacted once since January LIVE . Did you note if you were contacted during the invite a friend period which is when they advertised they would provide this quality of service temporarily during the course of the event ,presumably to make people trying the game believe this is the level of support you get once they purchase and subscribe to the game . I read your signature and would like to ask .Do you not question the reason the game was expanded to lots of other countries so quickly after launch while knowing full well the game had lots of issues,knowing ilum got erased ,rank warzones not implemented, fps ,disconnects ,sound, class quests you can't finish, nodes you cant farm etc etc .? Then shortly after lay off what is possibly 50% of the SWTOR staff including the main face of community representation Steven Reid ,there will never be published how many sub contracters got binned ,I didn't agree with mexican cutomer services but its likely they all went too . Can I suggest one senario . Internally they could see mass unsubbing and from the exit polls concluded they needed to sell the maximum boxes possible as they could see that lots of players were not renewing subscription .So the maximum financial gain would be from box sales and possible to a lesser extent the first paid month . Do you think getting players to resub with the promise of ranked warzones then pulling it out at the last possible moment was a calculated move to squeeze another months subs or as reported a decision that it was not quite ready ,given that nearly 2 months later they say they have just got the main part of it finished and in a couple of weeks more they will start testing it . Is it possible that it takes 3 months to implement a feature that was not quite ready .? I personally do not believe its anything t do with the creative team but I do feel strongly that the bankers behind the scenes played a major role . Could this treatment of EA customers be anything to do with the award for worst company of 2011 or why the shares dropped from 60p to 16p . I will let you think about this for yourself . If you feel like proving any of the above to be incorrect then use google and post your finding .

I like the feel of trying to connect to the community , But a lot of effort could be saved by actually doing this rather than talking about it . One in game customer service LIVE response to a player having difficulties ,would actually make me feel interacted with and possibly helped . This one act would replace thousands of CS getting to know you threads and actually trying to help paying players and keeping them updated till the issue is resolved,not closing unresolved issues . You would eliminate the rude responses because now customers feel your putting on a show because of the amount of players unsubbing but the reality is if I submit an in game ticket in spite of this get to know you thread ,your actions do not reflex you post as the response would still be " sorry to hear you have issues we have taken note /passed on /escalated ,we will not keep your ticket open or give you any update ,can we help with any other issues -/ticket closed Please invite a friend ,this is how you do it .......................... ACTIONS SPEAK LOUDER THAN WORDS No one wants to be friends with someone they feel blows them off at every opportunity. Given the extreme incompetence of the customer service experience, I was surprised players were sorry to see anyone especially a top customer service person get fired . Every one responsible for current customer services has contributed to this games unsubscriber numbers and a clean sweep would help . Who ever was responsible for sub contracting to Mexicans with limited understanding of the language should have been fired for even suggesting such a stupid idea .

I can't see any reason why they would not let you go to high population server with your other characters ,after all you have 8 slots to fill and you can only play one at a time ,so what could the possible reason be ? Especially since I presume players already rolled at least one on the server already . If you are already active on that server you are not going to add any load at all to it even if you fill up the 8 slots.

Thankyou ,this sounds good .

This is great just what I was looking for . Could I ask how you get 15k defender points ,it just seems at 500 even if I stood there the whole game I would not get 15k ,or would I ? Is there a way to boost defender points ? Attacker points ,are they linked to damage ? I have spent whole games attacking at an enemy controlled point and while I was getting killed a lot I did about 60,000 damage but got no medals at all . Is there a range from the control point were you get the attack or defend points ? Is it possible I was fighting to far away to get either defender or attacker points ? I always give 100% of my ability to play as a team but If I help by freezing /stunning or Knockbacking from say ball carrier to help them get the ball to the goal ,I feel like My rewards can be very few or no medals but if i focus on killing randoms I get 6 medals for the damage and how many people I kill normally

Brilliant replies thankyou for the help . Please post the long link I like to research all the possibilities and strategies just like boss killing in pve .

I'am hoping that I can find some older dudes on this server But maybe they don't come to the forum much

Hello everyone, I wonder if experienced PVP players can help me out ,I never liked pvp in other games but love it in this game ,which really surprised me . I cannot seem to find an explanaition of how exactly you earn the medals . I have seen comments that if you can't get 4 medals you are a noob . I have done matches were I have played really hard against an organised team and got none or say 3 medals . If I could get some help understanding what exactly gets you the medals in the different Warzones at least I could focus more . At the moment focusing on winning can net you zero points were as camping a capped node can earn you gear quicker . Here is the list I would like to update with any advice from the skilled PVPers to hopefully help us new to pvp and encourage more to attempt it . Dauntless I - 10 Minute Victory Dauntless II - 9 Minute Victory Dauntless III - 8 Minute Victory Dauntless IV - 7 Minute Victory Dauntless V - 6 Minute Victory Dauntless VI - 5 Minute Victory Demolisher - 2.5k Damage Single hit Annihilator - 5K damage from a single attack Combatant - 75k Damage Dealt Destroyer - 300k Damage Dealt Commando - 10 Kills Soldier - 25 Kills Quick Draw - 1 Killing Blow Assassin - 1 Solo Kill Healer - 75k Healed Savior - 300k Healed Medic - 2.5k Single Heal Trauma Surgeon - 5k Single Heal Ok the above I understand . But what exactly do you do in each Warzone to get the ones below Shield - 5k Defense Protector - 50k Defense Guardian - 2k Defense in 1 Life Paladin - 10k Defense in 1 Life Offense Basic - 1k Attacker Points Offense Bronze - 3k Attacker Points Offense Silver - 5k Attacker Points Offense Gold - 7.5k Attacker Points Offense Platinum - 10k Attacker Points Offense Diamond - 15k Attacker Points Defense Basic - 1k Defender Points Defense Bronze - 3k Defender Points Defense Silver - 5k Defender Points Defense Gold - 7.5k Defender Points Defense Platinum - 10k Defender Points Defense Diamond - 15k Defender Points Any tactics or videos with commentary on how you achieve these medals in the various warzones would be great . All the videos I watched show the objectives but none explaining how the rewards are earned . Up to now the only reason I went from earning 2 or 3 medals to earning 6 to 10 is by getting better gear as I don't think I play much different .

Thank you for the suggestion ,but first I rolled on EU server thats dead. levelled 4 chars to mid levels ,joined a thread on these forums and ended up starting a guild with others from the thread but on US server because most of the respondents were American I got one level 50 on there and some lower levels characters that guild grew to 200+ members and 450+ characters in game . I had technical difficulties and time issues so had to pass leader and roll EU ,since my old server is dead I had to find a populated one ,I chose Red Eclipse and am lvl 43 now ,I have not had much reponse from any older gamers Please if anyone knows of an older gamer guild please help me out .

I agree and if you have lvl 50's on a low pop server like me then roll a different class and when server transfers come you can bring your other 50's across ,anything that you have unlocked will be added to your legacy when you transfer ,thats what the developers have said .

I rerolled to Red Eclipse and fleet republic has 200+ on it ,I left a guild and lvl 50 on US east coast server and want to join or start a guild suitable for a 46 year old family man who loves the game . My current thread is in my signature .