Also having players as volunteer moderators would eat up event more customer service time because they would still have to review every decision made by a player moderator.
Yeah let me tell you I love nothing more than having to open loot boxes to get new gear on a random basis or having to visit multiple vendors to buy precursor items to get the actual thing I want from another vendors.
By freeing themselves from the iron-clad grip of EA's greed and getting all of their original staff back who left after EA bought out their parent company, but this will never happen.