Any queue longer then 5 to 10 minutes is unacceptable. You want to and i quote "make sure folks have fun" Sitting in line for an hour before you play is not fun. I dont know how many times i have a spare hour here or there i can play. This is not an option for me at this point since it takes an hour to log on to the system.
Remember we pay you to play this game. Right now you cant make the simple task of logging in possible. So fix it or i guarantee people will not keep playing. I know if the queues aren't down to less than 10 minutes within a week after launch i will be quitting and demanding a refund and as an attorney i dont take no for an answer.