He isn't wallowing at all. Those are valid complaints of a paying customer. He would not be able to post if he wasn't.
I pay attention to my customer's complaints or they will not be a customer for long.
My parents first TV was a black and white, my current TV is a hi-def plasma. You want to play in the game you better plan on having a next gen product or you will be left in the dust.
Eve steadily grew from a horrible launch.
EQ2 stabilized after a revamp, Scott Hartsman, currently with Trion, was the driving force.
When DDO and LORTO went F2P they exceeded their launchs.