Still no change on account in-game! Is there actually anyone looking at these posts or is it a case of now you have the money who cares?

So I have now been waiting 24 hours+. Still no change on my in-game account. Just how long am I supposed to wait. My money has been taken? but I have nothing for it. There are logs of this issue going back to 2013, surely someone should have fixed it.

Yesterday (17/02/19) I paid for the 180 day subscription. My account is still showing "Preferred Status" and has not updated to my subscription. I know this has been a problem in the past, but can find no solution. My account shows subscribed, I have had my cartel coins, but in-game is still not updated. I have deleted all game files and re-installed TWICE, logged out and back in many times, not solved. Called customer support, no answer from phone, cannot log a ticket due to the wrong status in game. WHAT A MESS! Would like a solution or money back.