Nice to know that the customer support team read the tickets... Not.
I do this sort of job but for internal IT at least reading the ticket is the basic part of the job, in this EA are utterly failing us as customers. Hell i even worked for EA in the past and had some sympathy for the CS team i don't any more, If i have to pull my internal sources for such a simple answer i will. (If we don't get an answer by Monday i'll get in contact with "someone" and ask them to find out.)
What really annoys me is that we have not had any real official acknowledgement since the patch rolled out, come on EA some of us are paying customers this is getting stupid.