You simply forget the reason this "game" is all about. It is for generating income for the game provider. They will always tell, that they "listen" to the community. Even though it never happens really. But the thought to be listened to is giving a good feeling to those believing it. They will always try to give a reason to buy items and stuff in shop, not only to get a bit income of the not so popular pay-2-win concept in subscription games, or at least to make players invest time, which actually may lead to somebody spending cash in shop, which he wouldnt do when not online. The time of competitive MMORPGs is over, and im honestly convinced, that SWTOR never was one in the classic meaning of it. Modern games need to be easy, quick and require an item shop to generate income. The times of such games developed with heart and passion in the garage by some creative nerds is long ago, and im happy i could experience the time then. About difficulty and the nerf for companions: Being challnged and still have have success is what makes fun. The KOTFE release was pure crap. As difficult as an interactive DVD movie even my friends 5 year old son did make it through and did not even die one time. Good is a bit more challenging at least. Could be even harder, but then the less skilled players and kids are leaving and the game dies. In my former game Everquest i played since 1999 people kept complaining about too high grade of difficutly especially in raids with the argument, why they should pay for a content only few players ever will see. They lowered the difficulty and Everquest lost 80% of players which were allured by the hard game. Then came shop, and difficulty was being made more diverse. Group content harder, raids less challenging - again less players. Now Everquest was sold as SOE didnt generate enough income. And more Itemshop items came up from new provider. A really modern game shouldnt be based on a fixed story which all players require to play. It should be in a dynamic world that changes frequently in parts which come and vanish, and not be based on expansions. This would require a new concept in which games like SWTOR which are based on a bought game-generator which is used by a lot of games. Those all have same graphics, same possibilities and an adapted effect engine. THose games are built to generate income more efficiently and have a lower invest. And as long as those game engines arent providing new options and game design conepts, nothing changes. Of course a new concept would require the investors to take a higher risk. But what those investors and their devs forget is the fact, that many of the players are not between 5-16 any longer, but also have a mature class of players interested in even expensive games with a high quality, in which this youngster culture isnt really required or desired. I experienced such a time in Everquest, and i can tell you, it was the best time ever i had in an online game. Maybe somewhen in future such games will come. But SWTOR is not designed to fullfill these demands. Not to forget that many of the players only because this is the only MMO based on worlds most popular science fiction world: Star Wars.

It is that NO COMPLETE DOWNLOAD is necessary, only a few files changed. It is that i didnt tell how to fix it, but what to do to NOT DONWLOAD COMPLETELY AGAIN. Read? Understand? Then post?

Just did that remove. Worked properly. Just as i am used to such 3rd party stuff, i copied the whole installation of swtor before. Then disabled Bitraider. Game wanted to download -> copied back the backup from before beside the config file and the unnecessary Bitraider crap. No download necessary except the files required. Took like 3 minutes on my 20Mbit. No isues anymore. Is a bit tricky, but once you got it, it is easy. The registry stuff is quite more annoying, Bitraider has a ton of friggin null-entries. Shows how crappy this stuff is made.

And you complainers wonder why you never receive anything back? I have experienecd the same some time ago with SOE (Sony) where i was told literally the same you are telling here. Payment for lawyers and attorneys? Never heard of insurances for such things or those arent available in your countries? Where you living at - moon perhaps? EULA is a one sided agreement and even though by agreeing to it this doesnt free the parties of delivering services. It is not necessary to go to courts. If the judgement is obvious compensating payments are usually negotiated before it goes that far. We had that with Sony, we had it with CCP and we had it with Microsoft. Anyway believe in what ever you want, it is my decision. If you prefer being treated like that and pay for nothing instead, than do it. I dont let that happen to me anymore.

The neighboors are not gamers but in my hometown here in germwny we have a kind of "club" and we usually play on evenings, since like 2002. This is not the typical youngster culture, we are all older. And since the philosophy of online gaming industry has more or less turned into a "shoot'n'leave" scenario, we as customers are also interested in getting something back when we notice that we are treated like idiots, not worth the professional services promised prior and purchased based on the written terms of service in EULA. When we have number i will be probably banned of forums - so if you want the number, send a private message with your email, i will send it to you once available. Cheers

You are welcome. Shame enough that this is necessary at all. They just have ONE service in 2 data centers and a few thousand customers. The service is based on a generic gaming engine and they arent able to handle that professional in terms of IT-services? Compared to the services we are providing to our customers, which are far more large scale than SWTOR ever could be, this is revealing a very poor interest on their customers and this way not any longer acceptable. Say so, it is simply the tip top of the iceberg and a consequence of more than just the completely screwed patch from yesterday.

Might be, im not a native english speaker. Could also use "lawyer" instead of, but in case it is not a case based on private topics, but hits the law of economics i dont think it is lawyer, but attorney. I think you understood what i meant anyways - "stormy weathers" ahead

Just to summarize: - 4 hrs downtime announced -> more than 7 hrs in real. -> satisfaction -10% - servers available announced -> but content delivery not working properly -> satisfaction -10% - realtime download speed slow (speed 200 BYTES (!!!!!!) per second game doesnt start -> satisfaction -10% - obviously a lie into face of 1000s of customers, servers are NOT AVAILABLE -> satisfaction -20% - no solution provided, no ETR (estimated time to resolve) announced -> satisfaction -10% - commonly expectable service availability of 95% per week not matched -> satisfaction -10% - services, which have been paid prior not available -> satisfaction -10% - overall performance of handling a disaster scenario is completely inacceptable -> satisfaction -10% - probability that this will not be solved quickly and will probably happen again very likely -> satisfaction - 10% Result: Sub cancelled, attorney consulted, he says not only paid service not available, but also all items purchased in the cartel coin market are not available, recommends to go for all cash spent in the game which is higher than just one service payment for a month. Asked for billing history and money transfers to game provider of myself, my wife and several friends. After analyzing the data it ends up are several thousand euro, worth to go for, which we will probably do. That could at least be the cash for a nice holiday somewhere cya in a different world, were customer satisfaction is important

Oh yes, oh my god, Bioware is the ONLY company running a 24/7 hr global scale IT service. And if there are others doing the same, they are also having this issue. Sure. This is not part of an MMO, nor is it the case in the dozens of games i have playes before, except Sony's Everquest, they were acting as Bioware does. Running an IT service is a matter of planning and reaction. If something goes wrong, then rollback and analyze the root cause. If you are expereinced troubleshooter, then you should know that. If not, then you might be experienced, but not successfull - or only have very dumb and exhausted customers.

which is paid - matter of fact - by the one causing the issue. Answer to possible charge back? Yes, it would be possible. Since the EULA does not define the time services are guaranteed this would be estimated by commonly used expectations (usually 95% of month) and how this specific case has been handled by responsibles. But would take months, if not years to get back something. Outcome in the end is too few to run the case. Charge back will be never hard cash in anyway, only virtual charge back. Probably like 50 Cartel Coins. An investor would bring them to courts if they shorten his income by charging back real cash to some "friggin kids and nerds, playing a computer game", usually

Just to say clearly - it IS POSSIBLE to press a button and things start working as planned. But that requires intense testing, demand for high quality of service and the desirable high customer satisfaction. We are running over 50 such services and ONLY patch all of them in quarterly periods. If something goes wrong, we IMMEDIATLY ROLLBACK. Obviously ITIL best practices arent common in USA.

100%. It took years to bring the DC in NA in line to our policies to work as intended like in Europe. Quality of Service and customer satisfaction were literally secondary there before we bought them. Their focus was on income enerated and investors satisfaction. Bad enough. After we sent our german admins over things started to work out.

If you require to work hard, to mae working what you have been doing as your work in the weeks before, then you have not been doing your work in the last weeks, else it would be working and you wouldnt have to work hard now. Difference? Simply that you demonstrated to your customers in public, that you havent done your work. Golden Rule #2 in IT business? Stuff only works, when nobody notices that you are/were working on somthing. If somebody notices that you work on something, you are doing it wrong.

Perfect. Well, im working for security in a global scale WAN with 5 DCs providing services for over 100 offices and many more customers. We also have to plan our downtimes, and one thing i have learned about them: Whenever you do patch, it should be ested PRIOR to put it live. And with testing i dont mean some dev runs the game on his virtual system emulating a patch. Whenever a downtime is required, the estimated downtime is the golden rule. Patch doesnt work? ROLLBACK immediatly and have that planned. Doing bad work on the costs of a PAYING customer and then let them wait for the services they have PAID PRIOR is not only an absolute NO-GO, it is what makes you lose customers. Get your lazy butts up and work, and learn how to maintain a 24/7 IT service.

Also als Sorc sind diese 4vs4 vollkommene waste of time. Man ist immer primäres Ziel und kann dann eh keine dps machen. Von mir können sie die Zojes rausnehmen, totaler Müll.