I totally agree with this point. BioWare's regression testing is getting better for sure.

I agree partially to this. A lot of it depends on the flavor of your project's stakeholders. Typically there is the list of features required to make the project a success and then the list of "if we have time we'll do this items". And often those lists change mid-development. And normally shipping the product is a tricky business too. A lot of times there is an incentive for shipping early (bonus check) and a penalty for shipping late (10% payment deduction for every 2 weeks behind). Granted the variables always tend to change. I worked on a project once where I was told something had to be done no matter what by X date. I programmed it completely to spec and was able to fit all the required features in. Then the client turned around and decided they didn't need the software. We only found out like a few days before the project closure meeting. Personally I didn't care cause I got paid anyway, but it was still a strange situation. We don't know what happens behind closed doors because to my knowledge no one on this thread is part of the BioWare development team. We don't have ESP. So they could have said... "For this project to be successful we simply have to allow the customer the ability to log in to the product. All these other features <holds up list of standard MMO features> are extra and if we have time." I said this somewhere else but, the thing BioWare has to watch out for is the better pastures. The MMO market is very saturated and is only going to get worse with the other releases this year. If BioWare says... "We have steak!" ...and the next guy says... "Oh yeah, we have steak and mashed potatoes!" ...and the next guy says... "Oh really? We have steak, potatoes, and beer!" You see the pattern. If the first guy with Steak doesn't get on the ball, they won't be doing too well as time passes. Now, if they have the best steak you ever had... maybe the other stuff doesn't matter so much (like the name Star Wars on the product). That is purely a matter of the customer's opinion though.

I agree and I hope.

Excellent points. A prime example would be Legacy. Game launches and when you open the Legacy window for the first time it prompts you with a "Coming soon...". I think a point should be made there. It is reminiscent of the "Under Construction" web pages of the past. I half expect to see a little gif file of a construction sign blinking and stick figure with shovel.

Don't be narrow minded. You can go easily research the topic of complaints vs. compliments with real statistical data. I hate how these forums have become a "hive of villainy" in which everything is a burden of proof. It is quite annoying and isn't constructive at all.

Did you know that 70% of dissatisfied customers will return if their complaint is resolved favorably? Did you know that 95% of dissatisfied customers will return if you resolve their complaint on the spot? Also, it takes six (6) times more effort to attract new customers than to retain existing customers. EDIT: I wanted to add to this... BioWare should appreciate the fact that the community members have brought a complaint to their attention. They really should thank them and then in a calm and very attentive way they should listen to the complaint. If BioWare was being constructive they would ask the customer about potential solutions. It is a very effective tactic to ask very open-ended questions to help identify potential solutions to the problem in the complaint. For example, they could ask the customer, “What would make you feel better about this?” Or “What would you like to see happen in response to your complaint?” This would enable them to potentially form an alliance with the "complainer" to solve the problem. If BioWare did this it would create an atmosphere of establishing the attitude that they and the customer are in this together to find a solution. Right now, that is not the case. Especially with the copy+paste nature of BioWare's customer service. They should also follow up with the "complainers" who left. And no, I am not talking about an email from your in-game companion asking you to come back. That tactic is very sterile and off putting. Following up properly is a wonderful opportunity for increased contacts with their previous customer. Send them a email or phone call, and let them know you appreciated their business, that they shared their complaint and that this experience will enable your company to improve. And give them real examples of the changes they can expect that will hopefully address their particular issue(s). It really isn't rocket science. It's good customer service. Also, it is very important for BioWare to realize that an unresolved complaint is very costly and very damaging to your company.

I can go both ways with your statements here. I personally think it is short-sighted of the design and development teams to not already know what their customers want. How many other MMO's are out there? They could have easily saw what was popular and good with those games. You add that with your own flair. Then add something no one else has (voice acted everything). Bam, you have a large success. We have steak! ... ... Well, we have steak and mashed potatoes! ... ... ... Well, we have steak with mashed potatoes and beer! It's how the world works. I get this strange feeling that the developers and design team don't play any other MMOs. It is almost like they are in a bubble or something. And that impression leaks over to this community as well. A prime example is this: Community cries out "Please fix Ilum" and the development team's response? "Ilum is now deprecated, please make your way to WarZones at this time". it is a very strange mentality they have on dealing with issues that come up.

^--- This. QFT

Pretty sure you can /jump and your character would emote jump.

I am not sure where you are getting your information. But if I subscribe for 6 months and cancel 30 days in, BioWare is not going to refund me the 5 months remaining. So my analogy is correct. You are correct though, if BioWare fixes problems X, Y, and Z then it is a non-issue. If... EDIT: I am referring to your first billing.

Not every... Your numbers are off a little bit.

How do you know that the OP didn't get sold on the 6 month subscription? Kind of like seeing a brand new corvette and you purchase it. Then when you get home you find a weird smell on the inside you can't shake. Also, the engine is broke. But, you're locked into using the car for 6 months before you're allowed to return it. Just saying.

Regarding the release of 1.2... I am in agreement that BioWare is releasing very common features found in other games that should have been implemented before launch (guild bank or any other guild <featuregoeshere>, ability to move my UI components, etc). And some of the community are clapping and cheering. Seems pretty weak but that is just my 2 credits worth.

Auhh... found the source I was looking for. This was from the February 10th Q&A. So as you can see they mention "...if you've been playing a lot of Huttball, expect some variety soon!".

The Development team stated they were aware the Huttball queuing was skewed. I believe this was a topic brought up at the Guild Summit (source anyone?). Probably won't get corrected until 1.2 is released (April timeframe).