So I called and they were extremely helpful. With new accounts it is a security thing to stop hackers. I'm not sure for older accounts. But calling is very helpful
This is the error i get
This service is currently unavailable for this account. If you wish to purchase more cartel coins please call our Customer Service team or you can try again tomorrow.
Yes I go to that. Select the amount I want and when I press thr button to buy it tells me that "This service is unavailable for this account." Which I dont understand why.