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Automatonian

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  1. Thanks Andryah, I have messaged Eric and I am eagerly awaiting a response. I would love to see this issue resolved.
  2. Hey there, I am a co-Guild Master of <Legit> on The Harbinger, <Legit> transferred over to The Harbinger via the free transfers then proceeded to ticket for a guild bank refund. We had 4 tabs which is equivalent to about 8 million credits worth of materials. Our response was to wait for consolidation and ticket again. After consolidation and submitting yet another ticket, we were unceremoniously pointed at the policies implemented after we transferred. You have provided this service time and time again to other APAC guilds. As I linked below a rival MMO is providing a paid for service for guilds choosing to leave their service, your own customer service isn’t even allowing guilds to pay for their guild to be transferred when servers are consolidated and players are forced to leave a their origin server, https://us.battle.net/support/en/art...d-services-faq. I submitted over 6 tickets explaining that the information we had when we transferred was that Bioware/EA would give us a refund. Customer Service then responded by saying that because we "chose to move early", we couldn't get it refunded. All players and guilds on the APAC Servers were given free transfers so we had a choice of where to move - emails to individuals and posts in the forums were used by EA/Bioware to encourage this early move. It was only AFTER this period of player movement that the new policies were enacted. No information about losing rights and privileges were provided to the community. After more probing I was informed by Customer Service that I was using information from the initial transfers to the APAC servers from 2012... I don't understand how they can even justify using that as an excuse as they hadn't given us any information on what the new policies were, or that new policies would affect us if we chose to use the free transfers. So yet again I'm at a loss as to why they won't provide a guild bank, the way customer service has been going it's almost as if they want the game to die. I provided current information at the time, I was Guildmaster of the guild, the guild had a guild bank, I ticketed as per the policy and then received no help. To add insult to injury, this is not a 'Standard Rule' that Bioware/EA has enacted. In fact they are selecting Guilds seemingly at random, onto which these 'new rules' apply. A guild I am acquainted with <Beyond Redemption> has received their guild bank using the exact same policy, I even have links to confirm that they did receive their guild tabs and a completely different response to what we have received. The Guild Master linked https://www.dropbox.com/s/ro6wfc4sc1..._04_837018.jpg and https://www.dropbox.com/s/mc11p865pl..._47_834909.jpg, which clearly shows a confirmation of a guild bank restoration. I submitted a ticket on the same day as <Beyond Redemption>’s Guildmaster, why did I get such a poor response? <Beyond Redemption> came from the exact same server and had very similar circumstances. Why is there no standard for all APAC guilds, you simply can’t justify different policies and actions for different guilds with the exact same circumstances. Reasons to restore our Guild Bank: We were consolidated, we were given the transfer as a means of consolidating. We had a guild bank on our origin server. You haven't given us our guild bank on our destination server. You have obviously done so for other APAC guilds, why not us, were we as eligible as they were! Aren't we worth your time? At the time your policies and available information allowed for a guild bank refund. We were not provided any information to suggest that we wouldn't be eligible if we moved using the transfers. You gave us the choice to move and then consolidated if we moved to a server that wasn't where you consolidated what was the point of allowing us to move other than to con guilds? (Sorry for the use of Con but unfortunately it is sickeningly accurate.) Reasons for not restoring Guild Bank from Customer Support have Provided me: New Policies (were not available at transfer time.) Using Old Policies (were the most recent at transfer time.) Chose to Transfer Early (Invalid as explained above.) Not good enough, there hasn’t been a single decent reason provided as to why a Guild Bank refund shouldn’t be provided. Customer service are simply just giving us the run-around at this point. The way that Customer Service has treated some APAC guilds as I’ve seen others posting on the forums with the same problems, is infuriating, I’m asking for Customer Service to honour the agreement of the terms available at the times of the transfer. I apologise if I come off offensive or insulting, I’m trying to create some equality of the service that all the APAC transferred guilds are receiving, there is no reason to treat some better than others. At this point, I'd rather deal with Jagex and their 1 billion account security questions worked into every pve, pvp and levelling event ever conceived as long as they can provide proper support (I really love SWTOR, but jeez what are the customer support team actually doing!?). I don't need to be told ticketing frequently regarding the same issue could be considered an abuse of the customer support system, I need the customer support system to work and not be unfair, biased and slack. If anybody has any information on how to contact a higher level of customer support to get a Guild bank refunded please message me or reply to my post. Additionally if anybody knows Darren from Customer Support, please send him my way!
  3. Hey there, I am a co-Guild Master of <Legit> on The Harbinger, <Legit> transferred over to The Harbinger via the free transfers then proceeded to ticket for a guild bank refund. We had 4 tabs which is equivalent to about 8 million credits worth of materials. Our response was to wait for consolidation and ticket again. After consolidation and submitting yet another ticket, we were unceremoniously pointed at the policies implemented after we transferred. You have provided this service time and time again to other APAC guilds. As I linked below a rival MMO is providing a paid for service for guilds choosing to leave their service, your own customer service isn’t even allowing guilds to pay for their guild to be transferred when servers are consolidated and players are forced to leave a their origin server, https://us.battle.net/support/en/art...d-services-faq. I submitted over 6 tickets explaining that the information we had when we transferred was that Bioware/EA would give us a refund. Customer Service then responded by saying that because we "chose to move early", we couldn't get it refunded. All players and guilds on the APAC Servers were given free transfers so we had a choice of where to move - emails to individuals and posts in the forums were used by EA/Bioware to encourage this early move. It was only AFTER this period of player movement that the new policies were enacted. No information about losing rights and privileges were provided to the community. After more probing I was informed by Customer Service that I was using information from the initial transfers to the APAC servers from 2012... I don't understand how they can even justify using that as an excuse as they hadn't given us any information on what the new policies were, or that new policies would affect us if we chose to use the free transfers. So yet again I'm at a loss as to why they won't provide a guild bank, the way customer service has been going it's almost as if they want the game to die. I provided current information at the time, I was Guildmaster of the guild, the guild had a guild bank, I ticketed as per the policy and then received no help. To add insult to injury, this is not a 'Standard Rule' that Bioware/EA has enacted. In fact they are selecting Guilds seemingly at random, onto which these 'new rules' apply. A guild I am acquainted with <Beyond Redemption> has received their guild bank using the exact same policy, I even have links to confirm that they did receive their guild tabs and a completely different response to what we have received. The Guild Master linked https://www.dropbox.com/s/ro6wfc4sc1..._04_837018.jpg and https://www.dropbox.com/s/mc11p865pl..._47_834909.jpg, which clearly shows a confirmation of a guild bank restoration. I submitted a ticket on the same day as <Beyond Redemption>’s Guildmaster, why did I get such a poor response? <Beyond Redemption> came from the exact same server and had very similar circumstances. Why is there no standard for all APAC guilds, you simply can’t justify different policies and actions for different guilds with the exact same circumstances. Reasons to restore our Guild Bank: We were consolidated, we were given the transfer as a means of consolidating. We had a guild bank on our origin server. You haven't given us our guild bank on our destination server. You have obviously done so for other APAC guilds, why not us, were we as eligible as they were! Aren't we worth your time? At the time your policies and available information allowed for a guild bank refund. We were not provided any information to suggest that we wouldn't be eligible if we moved using the transfers. You gave us the choice to move and then consolidated if we moved to a server that wasn't where you consolidated what was the point of allowing us to move other than to con guilds? (Sorry for the use of Con but unfortunately it is sickeningly accurate.) Reasons for not restoring Guild Bank from Customer Support have Provided me: New Policies (were not available at transfer time.) Using Old Policies (were the most recent at transfer time.) Chose to Transfer Early (Invalid as explained above.) Not good enough, there hasn’t been a single decent reason provided as to why a Guild Bank refund shouldn’t be provided. Customer service are simply just giving us the run-around at this point. The way that Customer Service has treated some APAC guilds as I’ve seen others posting on the forums with the same problems, is infuriating, I’m asking for Customer Service to honour the agreement of the terms available at the times of the transfer. I apologise if I come off offensive or insulting, I’m trying to create some equality of the service that all the APAC transferred guilds are receiving, there is no reason to treat some better than others. At this point, I'd rather deal with Jagex and their 1 billion account security questions worked into every pve, pvp and levelling event ever conceived as long as they can provide proper support (I really love SWTOR, but jeez what are the customer support team actually doing!?). I don't need to be told ticketing frequently regarding the same issue could be considered an abuse of the customer support system, I need the customer support system to work and not be unfair, biased and slack. If anybody has any information on how to contact a higher level of customer support to get a Guild bank refunded please message me or reply to my post. Additionally if anybody knows Darren from Customer Support, please send him my way!
  4. Hey Guys, I'm currently playing on Master Dar'Narla, Lets just make one big Server I mean there is literally no difference between the PVP and the PVE server at the moment... the only difference being you can gank "imaginary" people on the PVP while you level... "imaginary" being the key word as your chances of encontering somebody in the Open World are slim to none, nearly everybody I've talked too on Master Dar'Narla would be keen to merge with Dal'borra Hope they choose to do this instead
  5. Hey all, Does anybody else agree with me when I say. We Wanted APAC sever probelms resolved, not dissolved. Why does this happen?
  6. Hello again, Just an update ^_^ I no only require the belt, if anybody has a spare unbound or a partial set that they have a belt for please send it to Ionica or come and contact me, I'm upping my price to a base of 200k for the belt, but extra is negotiable please let me know, I've already met over a dozen people who have one, but they are all bound Thanks again to all the people of Master Dar'Narla for helping me gather this set ^_^ Somebody please let me know Cheers, Ionica
  7. Hi Everyone, Just posting an update I have Acquired the Helm Thanks to everybody who has been talking to me and helping me out, Three Pieces to go, Keep up the work good people
  8. Hi Everyone, I'm currently looking to find a set of TT-17A Hydra Armor (http://tor-fashion.com/2012/06/21/tt-17a-hydra/), Currently I'm looking for: TT-17A Hydra Helmet TT-17A Hydra Body Armor TT-17A Hydra Gauntlets TT-17A Hydra Belt If you have any of these please contact me on the Imperial Side, My character's name is Ionica I am paying at standard 100k Credits for each of these pieces, however I am more than willing to negotiate if you feel this is not enough, going insane looking for this set, any assistance I can get would be greatly appreciated. Hydra Armor is usually acquired from a random drop or it can also be found from the Lock-boxes at the end of the dailies run at Black-Hole, Illum and Bel'savis. So make sure you check your bags, you never know what you might find I would already like to thank a large number people on the Imperial side that are part of the Master Dar'Narla community, who have been very helpful and have been conscious of my efforts to find this gear, even to the point where they have gone out of their way to let others know that I've been looking, you guys are truly awesome. Regards, Ionica
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