Irrelevant statement since not all of us plays more mmo's.

I'm not sure what you mean. If you mean what they did for us look at the recent dev tracker posts from Keith. Well, it's more what they will do for us. If you meant what happened? They had an improperly tested patch that went wrong, creating an unscheduled maintenance that made the game go down a whole day for Europeans (because it was the entire prime time might as well been 24 hours)

Keith, thank you for doing this for us. Now you will keep me as a subscriber unless you really mess up. Anyways, you did the right thing, good job.

If they do that I'm leaving. It's one thing to not properly test their patches, thus creating an unscheduled maintenance that made us European players lose a whole prime time day. Completely another to then promise compensation for it, and then sweep it under the rug. I will wait though, but if we do not get one, my subscription is not being renewed, ever. How can I support a company that lies to me? We'll see.

It's quite sad when the state of the management is that they have no clue on how to improve the game, so they have to make polls about it. It's also not an efficient way, not everyone will see the poll. In fact, the majority of players likely did not see it.

It's about their attitude as well as their lack of attempt or skills with patching. As well as making improvements to the games, in fact, they made changes that were horrible and they refuse to change it back. Such as OPS being only for subs was stupid. Indeed in the old days, the compensations and interactions with players were way better, so that does heavily imply they do not care that much anymore. They even said, "let's put this behind us" that doesn't leave a good taste in my mouth. Yeah, it's extremely likely that next issues all we will see is excuses and "let's put this behind us" again with a promise of compensation and even if we get one, first they will give out some codes so a few players benefit more than others. I've been around a long time, this not the first time people complained about codes that are limited, yet they brought it back anyway. It's funny you say that because I've been on private servers of Aion Online and Last Chaos that has more frequent patches, yet fewer issues. They might be different games but it's irrelevant, they're still MMORPG's run by people with way fewer resources. Just better competence!!

Yes, they have, but that goes back to what I've said earlier. Just because other games have issues too, doesn't make it okay. I agree that they won't do it on purpose, however, If they are doing everything they can, then that's even worse. Because that really means they aren't skilled enough to prevent issues with patching from happening. It has happened so many times that there's a issue or another. I mentioned before (not to you) that other companies as well that have less resources than Bioware has had less issues, in longer time spans. That is worrying. Yes, they'll try, but will they succeed? Or even try hard enough? If they had properly tested it on the test server, this could have been avoided. But hey, let's just wait for the next time it happens where someone says the same as you again

Once again you fail to understand that it's not about the specific amount of money. "Losing in game is not a thing, it means nothing" You couldn't be more wrong. In game time is the most important thing in a mmorpg. Sure the quality of the game too, but that is also not optimal with this game. And several key suggestions keep getting ignored despite that it would benefit the game. Such as making OPS available for everyone. So many free players leave because of that, along with other problems. It does when you pay for the in game time, like OPS you can't do as a free player. The amount of money lost is irrelevant, the fact is you should not lose any in game time period. Especially when it's occurring because they didn't bother to test properly or are not adequately skilled. That IS why the unscheduled maintenance happened. It should when you are paying for that service. And this is is why I do not believe you've been a player for very long, despite you saying so. Because you remain hopeful that they will try their hardest to prevent everything from happening in the future. Yet the past has shown us otherwise multiple times, and as recent as a few days even. Your blind faith is unfounded and not realistic. Yes, and we are upset about it. But that has nothing to do with this issue. Keep it on topic. I have perspective, and that's called the truth. Which is this: Bioware failed to properly test and deliver a patch, and thus removed an entire day of European prime time with an unscheduled maintenance because they messed up. No excuses for it are warranted, at all.

This is exactly how I feel as well.

I already addressed the thing about internet service provider. Read my past replies. It isn't rare in terms of a mmorpg, is this the first or even 5th time it has happened? No! It doesn't matter that other times it wasn't down as long. The fact is they need to work on their staff. There's really no excuses for having a patch then breaking the game creating another longer unscheduled maintenance. Yet that's all I see excuses and comparisons. Like I said before, just because others have issues doesn't make it okay. I don't think you understood the context of when I said the norm, I meant the norm with Bioware is having issues in some shape or form. And that is the truth, that isn't limited to just patching I meant on a universal scale, not just for this game either. Well, the point I made with a company having fewer resources is that Bioware with the resources they have, they should do better. And like I've kept saying, others doing it too or worse is not an excuse. They should all be ashamed. Point is that "**** happens" is an irrelevant statement, it is no excuse or valid defense, and therefore holds no value to the discussion. I never implied that it's always like that, I implied that it's often like that. And that's the truth. But hey keep supporting a mediocre service, that's why they will take longer to improve significantly or won't at all. They did a poor job 3 years ago for instance, and they not doing a vastly better job now. They doing a better job yes, but good enough? Well depends on how you see it. For me, no.4 Btw maybe you don't know about the budget of Swtor's INITIAL development phase, nearly 200 million http://herocomplex.latimes.com/games/star-wars-the-old-republic-the-story-behind-a-galactic-gamble/?utm_source=dlvr.it&utm_medium=twitter&dlvrit=63378#/0 Mass Effect Andromeda had 40 million in the budget and have less frequent issues already. And don't say I can't compare it. It's the same company and with less budget. After all, you were the one that started talking about AAA games. And like it or not, ME:A is one. Also, there aren't many recent games that cost "100's of millions" so not sure what you mean. Can you even name more than 5? Even Skyrim only cost 85 million and I think the only game since 2013 that cost over 200 million was GTAV. Maybe there are a few others that I'm missing. But I don't think there are any with as many issues as SWTOR that are somewhat recent.

I'm comparing game companies to other game companies that are online. Mostly the staff and their level of competence, that is totally valid. You not liking the games has is totally irrelevant to the comparison I made. I never said you had to, I'm comparing the company. Yeah if you don't have a good internet provider I'd agree. But here's the thing just because some internet providers or other businesses are bad too, it does not excuse the mistakes Bioware do. It's akin to kids saying "oh but he did it too" Seriously people need to stop defending mediocre service. And when they don't improve, people still throw money at them. That's how things do not improve.

In terms of the staff to consumer yeah. I rarely have to contact my internet provider about anything. I guess it depends on your internet provider. In the end, though, it really is an irrelevant comparison. Just because other companies are bad too, does not excuse Bioware. It is a poor defense.

Umm,I simply stated my view on it. I have the full right to give my opinion on others opinions as well. That was prior to the issue and it has nothing to do with it. It's not something they enabled because of this issue, and they were going to let it be up for a few days before that, only because they weren't able to fix it at the same time as the Iokath fix. That doesn't excuse anything. Why would you read complaints about that, is that a serious statement or question? That is such a mute point to say, obviously if a bug benefits players we won't complain. People complain when it serves them negatively, especially when it shouldn't have happened. That's the normal response for anything. No, we couldn't since this was a bug before the issue even happened. Some people can also only play certain days, so whatever compensation we get I doubt they feel the same. Companion gifts, I sincerely hope that's a joke. I do see things in other perspectives, but any sane person would consider their own position first, especially as a consumer. It's not like I haven't considered their position. However, there are certain standards you expect, and when they aren't met you are allowed to complain. Don't like it then don't go to threads like these.

The internet comparison is pretty poor. This is a mmorpg the requirement for customer service is a lot higher and also is and should be a lot more interactive. And things happen? This is the norm with BioWare, I really doubt your validity for that statement considering that makes it sounds like this is a rare thing that can happen to anyone. Not it isn't, and there are less resourceful companies such as Aeriagames who's always way better with patching and fixing things when down much faster. They also have a smaller team. Of course, it doesn't help anyone by throwing tantrums, but that's neither here nor there as it does not excuse the level of competence in the Bioware division in the past years really.

I don't think you understand that it's not about the money. It's about proper skilled customer support. Something that has been sorely lacking. It's also the fact we did lose game time. The amount of money is irrelevant, if you lose any time that you paid for you should be compensated for it. It's clear to me you do not understand how to run any kind of business. I can also tell you haven't been around for long since this type of issue where they do a patch then only break the game for another unscheduled maintenance has happened many times.