The following is what bounty hunter healers are getting now and it will only get worse when 1.2 goes live. My guild has been running with two bounty hunter healers in 8 man ops since the game started. We have finally gotten to the hard modes of the fights. Last night both bounty hunter healers were on the roster to be in on the hard mode eternity vault ops and a newly recruited sorc healer was on standby status. As such the sorc healer did not show up even though the raid healer waited quite a while for the sorc healer to show up and was insisting on waiting for him until it was apparent he could not be found. This morning (the next day) in our web site guild chat I see the following: (note Celoth is the raid leader and Seros is the newly recruited sorc healer that had been scheduled to be on standby for the raid that happend the night before this chat): [10:20:22] <Celoth>I see a Seros [10:20:42] <Celoth>Where were you last night man? Tried PMing you, tried inviting you, never got a response [10:56:09] <Seros>i was on [10:57:34] <Seros>i saw a full group figuerd you guys where good and just kept going back and forth,, sorry bout that [11:03:14] <Celoth>Not a problem. Usually, we'll invite everyone on the Ops team, and then set the groups, then alts would be free to go. [11:03:30] <Celoth>I had wanted to have you in last night and let one of the other ehalers go, for your AoE heals. but it's no big deal. [11:10:00] <Seros>right on, Ill make sure next time to wait untill its all settled, [11:27:18] <Celoth>no worries As you can see I or the other bounty hunter healer got lucky that the sorc healer did not show up and we will not be so lucky in the future. This conversation happened on March 29, 2012. In the future our raid leader is going to be sitting the bounty hunter healers because bounty hunter healers AoE healing is so bad that loyal long term dedication to the ops team is not enough to overcome how bad a bounty hunter healer is in comparison to a newly aquired sorce healer. Thank you George Zoeller and thank you SWTOR

Thanks for the advice to not run with master loot or to give the people who need to loot ops lead and then they can loot. People do need to see this so they know what to do when they have this problem in the future. But that does not help fix the current problem which is that they have already encountered this bug and did not know what to do at the time that it happened. The only fix for this is for customer service to respond to the request for help and send these items to whoever earned them and deserves to have them but did not get them through no fault of their own. Customer service needs to respond to all tickets asking to send items to characters that were denied the ablity to loot the item because of this bug by sending that character that item and telling them this advice to either not run as master looter or if that happens to ask the ops lead to pass them ops lead. This is a known bug that is supposedly in the patch notes to be fixed in a future patch. But in the meantime customer service needs to properly handle this by making sure that people who have earned these items get these items sent to their characters. TL;DR: The answer is not only to tell them how to handle it in the future. The answer is to also send them the item they earned.