lol - made me smile

Still not fixed after patch 1.1.4 on 22/02/2012.

Anyone know if this is fixed yet? I'm guessing as it's not referred to on any "known issues register", nor mentioned in the patch notes that this is still broken? Bioware: Any response would be welcomed.

It's almost certainly a database driven back-end that holds details of what has/hasn't been completed, and what items you have, etc. It is the only way that a data-centric system such as this can be written, implemented, and operated. As someone with an appreciation of coding - as you allude to in your earlier response - I'm sure you will agree that I am not a million miles from stating it as it is.

It's not a case of the coding. The coding is what causes the issue, yes, and the fact that it doesn't affect everyone is going to be why it is so difficult to prevent it happening going forwards. BUT to fix the issue for those who have ticketed it is nothing to do with making a code based change whatsoever. It will be a flag in the database, a row or column that can be tweaked within the quests completed table. That ultimately, is all this bug is to those afflicted. As I say above - preventing that flag getting set incorrectly, diagnosing what causes the issue, and remedying it so it never happens again *that* is what probably requires code changes.

Interestingly enough, I have logged many tickets on this, but finally have a ticket that has not been responded to, not closed, and is over a week old... does this mean something is happening to it? I can but hope. I have had other tickets responded to and closed within approx 4 hours recently, so I think I may have a case for optimism. Now if only a BioWare representative could acknowledge our pain publicly, either by responding here, or listing us in the known-issues register that would be a big comfort.

Yeah, my first post on this thread was the 11th of January, and still no response of any significance (i.e. all auto-close, auto responded tickets) from CS; and still no stealth fix. IIRC I was researching this for a day or two before I made my first post on this thread, and that may have been after my first (of many) tickets were auto-ignored.

Again, I have NO CLASS QUEST in my log - therefore to use your words I am "clearly broken". As I said in my previous, and has been confirmed by a second poster experiencing the exact same issue - no class quest, cannot revisit previous location, quest should fire when the holo-terminal session is finished with Var Suthra... it didn't. Last step finished, next step never appeared. When have you ever needed to find the NPC with, and initiate your class quest steps to get it to appear in your log/tracker? The answer is never, it's always there, always pushed onto you. As for abandoning it... I don't know if you can abandon it, as I certainly would never be stupid enough to try.

THIS. Absolutely 100% this is exactly what I've been trying to put across.

Hi Marcusaxavier, I certainly for one have tried that suggestion, and unfortunately it has not worked. I've actually tried it repeatedly - after each patch/mini-patch... ever optimistic that one day it might work. But as KineticEcho said, it's been a straight month since the OP started this thread, and there is no fix. There isn't even acknowledgement from CS that this is known issue.

There are no pending quests. In fact I routinely logout with crew-skill missions running, and they show as pending when I next login - well the other 2 that arent the one that immediately pops up on login. Thanks Lomerell for your insight, but in all honesty I should not have to revisit every single step to try and get the quest to fire, and the simple fact is that I *cannot* go back to the last stage prior to the holoterminal conversation with General Var Suthra to retrace my steps - all I can do is go to the places I can get to. i.e. I cannot get back into Lord Sadic's laboratory - "You are not eligible to enter at this time.", and the rest of it happens on my ship, at my holo-terminal, and then at the intercom so I believe. Anyway, seeing as you are clearly getting frustrated of me trying to find a resolution to this issue - as can only be assumed from what I perceive of your last post being somewhat patronizing - despite my retracing/retracking, UI resetting, studying my UI for pending quests, revisiting locations etc to the best of my abilities - I would thank you for your comments and accept that you have drawn the same conclusion as me - that it is best to reroll. A shame I should be driven to do such a thing though, as my crew-skills on this character have had substantial investment despite the broken status of the class quest. With regards to your matter of fact assertation that you have levelled toons beyond Taris in the time I have been trying to seek a resolution for this issue - my other toons have been progressing nicely - the main reason that I have been progressing the trade-skills on this toon. And a final closing statement: I do not believe, having taken everybodies advice, suggestions, and feedback on board, that this issue is within my power to resolve for myself - I am at the mercy of some spurious database flag that is inhibiting my capability to progress this character, and that is a bug, and it needs fixing.

Telephone support (in Europe) do not deal with in game issues - I tried them this morning.

I was fairly certain that they don't deal with in-game issues by phone. I'm happy to call them if that isn't the case, and that there is a possibility I might make some headway on the issue.

As I said before. The intercom does not work. All that happens when I action the intercom is the ... speech bubble appears over my characters head, the UI snaps away, and it's as if it's trying to start a cut-scene/dialogue and then within a half second or so, the UI returns and back to normal character movement/UI mode. I really wish it was as simple as using the intercom, but it isn't, and I wouldnt have continued bumping the post if it were when that resolution was clearly mentioned before I joined the thread. I do hope that resolution helps others though.

Hi Customer Services, I have had my ticket for this closed, with an automated response. I require that you actually have an in-game agent, or a real human being engage me in a dialogue regarding this issue. As a paying customer (although I am not sure for how long) I believe I am entitled to be engaged with in an entirely appropriate manner, and not merely ignored as it feels is currently the case. I am not concerned with the time that it takes you to engage with me, as I fully appreciate that you are vastly overwhelmed, and that there is a steep learning curve that your team needs to get ahead of in order to service our queries to the best of your capabilities - but you are not doing yourselves any favours whatsoever with simply issuing automated responses to legitimate queries with no apparent regard for the subject raised, other than to alienate your customer base for whom the issue is important enough that they have raised a ticket. It's not like we're asking much - just to be treated with the kind of respect you would expect from us.