When you do get a response, it won't help. I submitted a ticket a week ago about some of my items from the cartel market not working correctly and here is the response I got yesterday (6 days later):
Greetings,
I am Protocol Droid M0-T0, Human Cyborg Relations.
Thank you for contacting Star Wars: The Old Republic Customer Service.
If you would like to know more about the features and content of Star Wars: The Old Republic, we recommend taking a look at our online web features and our Game tutorials.
Star Wars: The Old Republic should be a comfortable and easy-to-learn experience from the moment you first log in, but if you’re new to the game, you might want some pointers on how to play. The tutorials will introduce you to everything from the fundamentals of moving around in the game to the steps involved in choosing your advanced class and crew skills. We hope you’ll find the videos to be useful and informative.
http://www.swtor.com/info/tutorials
We also recommend our community pages, found here:
http://www.swtor.com/community/
You can avail of our self-help section on the website which contains many articles which can provide you with further information on our most frequently asked questions.
For In Game enquiries, you can visit our Help Center here: http://www.swtor.com/support/helpcenter/2210.
If you have any questions relating to our recently announced Free To Play option, you can view them in our Help Center here: http://www.swtor.com/support/helpcenter/6449.
If you have any queries, or experience any difficulties while playing Star Wars: The Old Republic, please do not hesitate to contact us again.
Regards,