I've come to the conclusion that the in-game tool is a waste of time, just look up the cs tickets I've placed and the moronic responses I've received, like in a cutscene where multiple NPC's are inside each other, I'm told to take my suggestion to forums and post it in the suggestion box, ITS A BUG REPORT to fix something clearly broken and not working as intended, not a suggestion. Or, when I say there is an invisible box that I can stand on and that blocks my walking path, i'm told to reset my UI... How is the UI going to have an effect on a bugged world object? And, I've been told by CS reps that they can see the location I was in when sending the bug report in, but now I'm told that I have to put in all the bug info including my planet, character, class, level, coord, ect... waste of time!