+1
It's so often absolutely pointless to even try to talk to them and I've given up as well which might have been their initial goal in the first place given what an outstanding/unique in the industry incompetent cs they offer. It's a mixture of cluelessness about the game altogether, not willing to help at all (rather trying to find 1001 reasons not to help instead), a lack of even basic reading comprehension and whatnot. Ridiculous, in 9 of 10 cases.