I had the exact same thing happen to me on my first account that I made, it was frustrating. I got back on to try again but I had forgotten my password, and it wouldn't let me change because it wasn't "verified".... So I made a new account, and I didn't have that problem any more. I'm not saying that this is the clutch move for your situation but... lvl 20 isn't that far into the game and with this double xp cheese that they have now adays its not bad.

Number has got to be Jabba the Hutt by far

My favorite scene is when Luke constructs his lightsaber and then he oh wait they cut that scene...