I am doing this as a forum post instead of support email in case others encountered this problem as well. I pre-ordered the $150 collector's edition from a local Gamestop on July 28, only 7 days after pre-orders launched and was not given a key. I was told that it would be emailed to me. I kept not getting it, and the employees kept telling me to wait, they would send it when they got it. Finally last week or two ago I emailed game stop corporate and they said, contrary to their and your advertising, that the keys were given out in a limited basis and not to all pre-orders, but if i provided purchase proof info they would send me a key. It took another week or so after that and I finally got the key a day or two ago.
My questions is, since I can provide proof I purchased it on july 28, and would have therefore activated the code on that day, be given early access with that wave? I was told by a friend who pre-ordered from the same location the same day I did he got his that day so I really think I was supposed to be given one that day anyways. I was in beta and REALLY love the game, and really wanting to play it, and get my names saved ect.
thanks in advance for your time and help in this matter.