I don't think they have GMs, period. Customer service so far has been an absolute disgrace for what's supposed to be a AAA launch.
Back to the topic at hand, crap like this is why the first thing I ever do on my toons is turn of General & Trade chat -- they cause your IQ to drop. It's also why this game needs a functional LFG system. I'm flat out not going to endure the brain suck that is General Chat to try and find a group to run a flashpoint, and the existing LFG tool sure isn't up to the job.