Been trying to get a response since 5.0 launched and I finally got a response from Customer service about it. Had to submit 2 tickets to get even this.
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Greetings,
My name is Fernando, I’m a Specialist here at Star Wars ™: The Old Republic™ Customer Support, thanks for getting in touch about your Data Crystals.
I am sorry for the delay on getting to your ticket, with the recent Expansion launch we have a slight backlog, thanks for your patience while awaiting the reply.
I've checked this for you and, first of all, I apologize about this misunderstanding. In your previous ticket, my colleague understood that you were asking about the Crystal Containers instead of the proper currency.
As you mentioned, the Data Crystals and Warzone Commendations were converted into Credits with the release of the Knights of the Eternal Throne Expansion.
As per the official message: http://www.swtor.com/community/showthread.php?p=9098843 the Credits were automatically added without any warning to each character's balance based on the following conversion rates:
1 Warzone Commendation = 50 Credits
1 Common Crystal = 500 credits
1 Glowing Crystal = 1,000 credits
1 Radiant Crystal = 1,500 credits
The problem with this automatic conversion is that, as the Data Crystals and Comms were completely removed from the game, they're not showing in the logs anymore and therefore we don't have a proper way to verify this from the Customer Service department.
In this case, I'll submit your report through my system by myself but as we need some first-person report I'd also ask you to contact our QA Team by typing /bug on your chat so they can track and test this bug. Unfortunately there's not much more we can do about it from the Customer Support department.
I'm sorry about this and I truly wish I had different news for you, thanks for contacting me and please do it again if you need any further assistance.
Sincerely,
Fernando
Star Wars ™: The Old Republic™ Customer Support
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So here's my bug report (done both in game and on here). I've seen that I'm not the only person who has had this issue. I had quite a few crystals on several of my characters so there should have been a noticeable difference in credits. None of the credit amounts changed on ANY of them.
Are we gonna get a fix anytime soon?