One more thing - Looks like this is a sign of things to come. Here's the reply from my complaint letter:
"I apologize for any inconvenience this may have caused. As for your inquiry regarding server merge or free server transfer, unfortunately, at this time server transfer or server merge is not a service that we offer. While this may change in the future, currently we are unable to offer assistance with character transfer requests. Thank you for your patience and understanding, and we apologize for any inconvenience this may cause."
The support reps don't even care. They use premade reply templates to anyone sending a complaint (besides what I bolted, which reps fill in).
A logical question should be answered with a logical, human-typed reply.
@ Forum Support:
Do you have something to add regarding this?
I used to stick up for your company because I believed in it once.
You do realize that if customers are on a steady decline, it's only a matter of time until you and/or your associates at Bioware/EA are laid-off.