My biggest issue is that the EA Help article that @OwenBrooks posted hasn't been pushed to the wider SWTOR gaming community. If it has, I'd like to know where it can be found.
@CommunityTeam
So that help topic was posted on February 7th of this year. Was this information relayed anywhere here on the SWTOR forums or social media? I imagine players would be interested in knowing this information.
@CommunityTeam
The way around this is to leave the instance, reset the phase and go through it again before you get to Executor Krannus.
EDIT: I've edited this post to clarify that you should reset the phase, not the quest.
That's unfortunate to hear because this is a showstopper for me playing the game again. It may not be a big deal to some, but it is to me since it affects recording gameplay footage.
Exactly!
The two biggest offenders I've seen are Praven in the Jedi Knight story on Tatooine and Urtel Moran in the Sith Inquisitor story on Alderaan. I've also seen references to Cytharat on Makeb.