There shouldn't be a single server que at all. Why?
1. Every server should cap out at a certain capacity of characters rolled, not what it's current population is online. There is plenty of servers out there for others to play on. Instead people are bottlenecking the system.
2. Allow character transfers after the 20th in case people want to play together and the server capacity got capped.
3. For the servers that are full and are dealing with que times, they need to keep a LIFO policy.
This isn't about being emo, but a person has to realize a company of this size needs to know the basics. :-)