If anyone has tried calling their help phone lines lately they have noticed that they tell you call back later. They don't say leave your name and number and we will call you back in the order received nothing. I have sent them two tech support emails have received not so much as a confirmation. I have only been able to sign in and hit the play button before the game closes. I don't get a blue screen or computer crash it just shuts down like I hit quit. I have experienced bad service before and I come from a rather well known retailing family I understand how this works. I must say this experience has to be at the top of the list of HORRIBLE. I have been looking so forward to this and I'm not normally big on this stuff. I had issues during testing they couldn't fix that and now still haven't been able to pass the splash page. What a disappointment and I'm so so close to wanting my money back.