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Fizyx

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  1. Oh yes, I've contacted Customer Support (although I haven't heard back from them yet). However, I was 1. Wondering if anyone else had problems with the CE (and it appears that I'm not the only one... there is another thread about peoples statues being busted up), and 2. Felt like it would be a fun story. I'm not THAT angry about it, especially after some of the very informative posts in this thread about the fragility of the item, and I saw an opportunity to make an amusing post on the topic. Besides... it's not like I really had anything else to do, and I needed a break from playing anyways
  2. It's sad that my post has so offended you... have you ever considered the fact that perhaps people make judgements on companies based off the quality of what they purchase... and that after an expensive purchase like this one, there shouldn't be a case where you have to 'Just get them to replace' anything in the first place? After reading some of the responses in this thread, I'm no longer convinced that there was a failure of quality control... but it's still highly disappointing to open the box and immediately see something broken.
  3. I believe at that point you must simply replace the authenticator. My first WoW authenticator has lasted for almost 3 and a half years now with no issues, and like I said above, I believe they are basically the same thing, just re-branded.
  4. I did not know that. I have 3 WoW authenticators, and I've never had a problem with any of them (beyond stupid things that I do to them, obviously), so I thought they were a little more quality than that. Oh well, live and learn.
  5. At this point I'm just glad that my CE appears to have come through it 95% intact. It could certainly be worse
  6. I don't want to say that it MUST be packaging damage, but I don't know. The cracking on the screen (not just the screen being dead) make me believe that it is. It could be otherwise, I am willing to admit.
  7. To the point of actually putting cracks all the way through them? I don't deal with these displays a lot (and probably nowhere near as much as you do, obviously), but I've NEVER seen one that has broken like this without someone push so hard on it that the face cracks. I mean more than atmospheric conditions pressure changes. I did know these things were fragile... but that fragile? :\
  8. It's a valid thought, but unfortunately I don't believe that to be the case. I don't think that pressure and temperature changes that it would have seen could cause the display to actually crack. I'm not sure if it's apparent in the pictures, but there are several very fine cracks through the display itself, and it looks exactly like someone or something pressed on the screen too hard. I actually think it must have happened during manufacture, since the front plate is fine, and only the display itself seems to be effected.
  9. I agree completely, which is why I wont do it. Hopefully this doesn't turn into a situation where I sell the CE off piecemeal to recover some money, and avoid all Bioware games in the future. We shall see...
  10. Several months ago I pre-ordered the SW:TOR CE. I was very excited about this game, and after playing for the last 2-3 days, I remain excited. Somehow Amazon managed to get me my CE today instead of 4 days from now. I'm not sure how they did this, or if it was allowed, but I've opened the box, put my codes in, and I'm not complaining about getting it early. The rub came at the first step I've listed. When I opened my CE box, something seemed amiss: http://desmond.imageshack.us/Himg337/scaled.php?server=337&filename=img1698i.jpg&res=medium Perhaps this was intentional, an effect to illustrate the creeping insidiousness of the Sith and their dark ways. I held out hope that the little authenticator could overcome. However, closer examination worried me: http://desmond.imageshack.us/Himg846/scaled.php?server=846&filename=img1701a.jpg&res=medium The corruption appeared to be more extensive than I had thought. But, like a true Jedi, I had faith in the little authenticator, that it would do the right thing for the Republic (of me). Sadly, my faith was misplaced. The little authenticator had succumbed to the temptations of the Dark Side, and was beyond my reach: http://desmond.imageshack.us/Himg859/scaled.php?server=859&filename=img1702t.jpg&res=medium On a more serious note, this is completely unacceptable. None of the other contents of the box were damaged, and the packaging was completely free of any blemishes. This implies that the product was damaged during packaging, and Amazon and UPS were in no way to blame. The lack of care is, quite frankly, both disheartening and disappointing. Considering both the amount that was being charged for the CE, and the types of fans that purchase CEs in the first place (Yes, I know, we're quite insane), one would think that all possible care would be put into making sure that something like this didn't happen. EDIT: There were some very informative posts from people who have more experience with these devices than I do, and I feel better knowing that there is a very good chance that the device was actually broken in transit due to changing temperature and pressure conditions. Also, the forum rep response was greatly appreciated. I haven't heard back from C.S. yet, but so far I am much less disappointed than I was when I posted this
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