Amen! For the record my game is still broken, still getting no servers, so I have requested a full refund of my sub.

It won’t be compensation, it will be a pro-rated refund for the period we were impacted, probably ignoring the previous issue where we were unable to get past the launcher. Too late for me, I’m done and nothing short of a full refund of my full sub will suffice.

Their silence is damning.

Hahahaha, just when you think Customer Service couldn’t get any worse. I just received a reply to the email I sent Support on the instructions of Jackie providing all the info that was requested. Here it is in all it’s glory. Greetings, Thanks for contacting Star Wars™: The Old Republic™ Customer Support. We’d like to help you get back in-game as soon as possible, but we need some more information from you to make that happen. Create a new ticket and let us know the character name, their class and level and/or the name of the mission where you’re having the problem. We’re looking forward to hearing back from you, and we’re sorry for the delay. Galactic Support is our specialty…. I’m done. I’m seriously done. @JackieKo I don’t know what to say. Truly incompetent.

So it will have been 43 days of not being able to play? Haha that’s laughable. Thank god I’m not coming back.

As will be my next login to the game, regardless of when this is fixed. They’ve lost my custom.

So she doesn’t know when the next patch will be? How about you create one especially for this? You know, just like you did for Alder Lake. If this doesn’t show you the contempt the Devs have for the game and player base, nothing will.

For me it’s got worse. I managed to get on once last week post “expansion”. But since then it doesn’t matter how many times I try, I can’t get in. I don’t know what’s worse though. The bug itself or the absolutely terrible communication from JackieKo.

Sunsetting the game. Consolidation of game assets and gear systems makes it easier to run with minimal dev resources.

She quit the game in protest of 7.0 too!

I think it’s pretty obvious that’s what they are doing. Sunsetting a game has been done before. With this “expansion” it’s clear they are consolidating game assets. So sad to see but with the license up in the next year, not surprising.

I tried maybe 25 times last night to connect but received no servers for every attempt. If this isn’t patched today I probably won’t try again. My sub is up in July so they’ve got my money. I’ll take the refund and forget about the game. My guild leader is starting up a guild in FFXIV. We’re a top 5 imp guild on Darth Malgus so will be interesting how many jump ship.

I just provided them with an exported MSINFO file, which gives them all the hardware info they should require. From your Start Menu, just type MSINFO and you will get a nice little window pop up with a summary of your Laptop model, chipset and a whole host of other details. In this window, navigate to File->Export and then choose where to download that file. Then you can attach the file to your email.

Exactly, I'd even let one of them remote onto my machine. I'm sure they'd find the issue in a heartbeat. It's not even customer service that drops in, it's a community manager, they know even less about tech...

If we don't get an update tomorrow, they won't be working on a weekend, so it'll be another 10 days for this.