eMike has a valid point. Why not just let us know what the plan of action is? Queues are acceptable, I suppose, but 2 hours on a friday night had me kind of annoyed yesterday. I have a family taking up most of my time, and what little gaming time I get, is precious. Yesterday, that was wasted sitting in queue.
I'm sure EA and BioWare are planning something to sort it all out, but what? Tell us please! Ease our minds and maybe you wont have people threatening to cancel subs, sue, quit, throw gerbils at you and whatnot.