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DarthZak

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  • Posts

    835
  • Joined

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10 Good

Personal Information

  • Location
    Antwerp
  • Interests
    StarWars (obviously), any Bioware game, any other good RPG, FPS... in short gaming. Also drinking
  • Occupation
    Social Media Advisor
  1. Cant wait to meet fellow SWTOR players and of course the SWTOR team! Leaving for Cologne tomorrow! PS. Tait and/or Eric, do you guys check PM's at all? :|
  2. Tip: get either a cab or public transport. Its right across from gamescom so itll be hell to find a parkingspot
  3. I still play, i take a break every now and then but I come back like the loyal dog that I am...
  4. I hope so, Im gonna be there the whole week and def wanna go there and meet everyone!
  5. Actually they have a scripted reply for when they investigate an issue, something along the lines of "Thank you for the report, we'll investigate further blablabla. We wont tell you anything about the investigation etcetc" And while that reply sucks balls, I also understand it and it would indicate something is being done about the incident. Its a lack of effort and I take professional offence to it
  6. Yeah I get what you mean, youre saying its pretty much on good faith which is mostly is. Except BW does have logs of both conversations, transactions and whatnot so they can in fact track it. Whether theyre obliged or not is another matter, Im simply discussing the possibilities
  7. I cant and wont talk for another player so what I said pertains to me and me alone. And I can assure you, they didnt respond anything close to saying they cant/wont act. They skipped the subject entirely and linked a few knowledge-base articles that were distantly related. You are missing the point entirely here, you fail to understand that people have a desire and a reality. My desire is that CS returns the items, my understanding is that they cant or wont. Maybe you cant keep personal and professional separated but I can. So no, I wont be happy with no action taken. Its my desire that the ******e gets banned. My realistic view is that they cant or wont help us. Either way, their response is just bad service since it didnt address the matter whatsoever, neither positively or negatively
  8. No of course I wouldnt entirely happy with the result, ideally Id have the stuff returned and the ******e banned but Im also not an idiot and I can accept that BW would put the blame on us, which isnt that unfair. The answer would however be satisfactory and thats all Im asking. Who said they didnt know there were raiders? And yes, we're smart enough to combat these incidents in the future but again, thats not the entire issue.
  9. If you call that communication then you have much to learn, this was scripted ******** that was mostly even irrelevant to the matter at hand. They linked to articles that werent related to the problem either. So no, they didnt communicate. Yeah I know there is little theyd do and as I said if they said "Well we cant/wont do anything" then thats fine, but the answers given are not satisfactory and I have no clue how someone would find them as so. As far as what they could do: they could in fact track the person down and remove the items or return them. Impersonation is in fact against the EULA so they could ban him too. This wouldnt be an exaggeration but it would be simply following their own rules. They dont have to, but they can. Yeah I totally admit that there was a mistake made, nobody is denying that either. I dont know why people keep hammering on this since its already been established. He wants to unsub because of the way CS is handling the situation and I cant blame him. As I said, Ive worked CS for several companies in several positions and this is not how you handle it. Its a serious matter since we're not the only guild duped by this guy or these guys. There are 3 other guilds who had the same thing happen on the same day and time so it was obviously organised. Again, CS handled it extremely poorly and thats one of the main issues
  10. How is the lack of CS communication not on BW's part? They work for BioWare.
  11. I think most of you are missing one of the main points: the lack of proper communication from CS. Being told "Whelp sucks for you but we dont interfere in these things" is one thing and whilst bitter, it is how it is. In this case however they blatantly ignored the ticket and gave a standard scripted response. That might be useful for some things but in this case its simply inadequate. I have little to no cares to give if theyre busy or not, I pay money for several things and using a proper CS is part of that money. I work CS myself so I kinda take it personal that this is treated as badly as it is. Either a: we got unlucky with the agent helping us or b: BW employees are trained to give these responses. Both are an embarrassment to the company and other agents.
  12. The biggest problem is simply CS being a bunch of douches about the matter, they showed 0 interest in the matter. Yes it was the GM's own fault (pretty sure the GM admitted that) and no BW doesnt owe anyone anything but the truth of the matter is that CS handled the situation extremely poorly with its ****** responses. None of the responses actually address the situation and theyre both off the shelf scripted answers. Now, Im fine with them not being able to answer the question, theyre first line and dont know whats going on (personal experience) but these are the things you direct up to 2nd or 3rd line so they can be dealt with as a personal touch and a higher form of professionalism And to the people crying "They dont have to" or "They dont replace your stuff!", thats ******** since I had them replace several items in the past that I accidentally sold or broke down for mats. All we expect is a little effort put into this case seeing as we're paying customers who also pay for service. We're not getting the service part.
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