I'm sorry for the mental illnesses you speak of. And I'm not here to make you feel low or anything of that nature.
But working under pressure...
I'm an IT-Technician at an huge IT / Datacenter here in Sweden - And it's not as bad as you might think.
I understand they are doing their best, sure. But what people are saying, is that they pay for a service, and they cannot use it. Of course, they are people, stuff happens. Myself, Is too familiar with it. But I think people would be happier with an ETA example: 3 - 4 hours. (Rough estimated), than nothing.
Have a good one.