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isnotrachel

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  1. Fun would have been leaving prizes for a select few out of it. Fun would have been not dangling things over your paying customers just to see who can copy/paste faster. All you did was prove they'll let you give out codes at will, so why not compensate all the paying customers for the actions of today and just have the fun trivia thread be a fun trivia thread on the side?
  2. This entire "game" is just proof to me they have no intention of compensating people who have loyally paid for access to the entire game.
  3. A wise man who understands how to keep paying customers happy
  4. I find your approach of attempting a short term distraction by pitting your customers against each other despicable. You really want to show your appreciation? Reward EVERYONE for their patience for once
  5. Lucas Arts didn't want competing MMOs with their label. SWG, as wonderful as it was early in it's life, had only been going downhill since NGE turned it into World of Warcraft - Star Wars Edition. So if you don't want competing licenses, which would you choose? Of course they went with the newest option, but hopefully they've now learned their lesson about working with EA.
  6. This. I feel cheated, less than a year after paying full price anyone can get it for free
  7. That actually means nothing without anything posted on the pricing of Cartel Store items or the price of the Cartel Coins.
  8. Especially since the rate of endgame content release is likely to drop from here on out, and as it is we've gotten just 1 additional operation since launch. How is the rate we already have supposed to entice someone to a sub of $15 a month just to play it? Because knowing the rate it already releases at is about to slow I'm having a very hard time justifying why I'd pay when if I play most other F2P mmos they're new content rate may be slow as molasses but at least I'm not paying to play that slow releasing endgame content.
  9. This, but honestly I believe every preorder should be seeing something! Just make it 3 tiered (Standard, DDE, CE) with each tier getting any digital items of the tier below and a step up on the lump sum of tokens (maybe 250, 600, 1000). They already have a proposed trio of digital items for original subs, why not give each tier one more of those items? Otherwise with the guaranteed lack of content until the game relaunches as f2p why would we even stick around now? I know i've been bored for months as it is and waiting for a new op with my guild.
  10. If you won't implement this idea, why not allow 3rd party UI mods so someone else can provide a means for you?
  11. Wrong team. Customer service is just that, customer service. They don't do any of the coding, the most they do in the fixing process is research what the customers are saying isn't working right before forwarding it to the bug team.
  12. A template would be great, because at least then they'd have a spot in the form to repeat your issue back to you, at least proving they read part of the message. As it is you never feel they do unless they contact you via chat.
  13. Seriously, we can't copy and paste the previous message and you just locked the best way we can respond and whatever rep picks it up actually knows what's going on. Why not set the tickets to close 48 hours after a rep responds so that your customers can actually answer questions when you ask?
  14. This is simple customer service. No one feels they are being given any attention when all you do is cut and paste the same exact messages every single time. How about at least adding a few blanks the rep needs to fill in so we know they actually read our ticket and recognize our concerns?
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