My server (Harbinger) is difficult to get on during peek hours. My game time is limited with a full time job, wife and two kids. When I finally do get online sometimes the server crashes then my game time is greatly reduced.
I know you can not expect compensation for every inconvenience in life. I like Star Wars, and I like MMO's and hope that BW will not chase away its customer base with poor service. I was thinking that a little compensation might make people a little less likely to leave, due to the unfortunate inconveniences in this wonderful game.