Greetings Alwic, I'm sorry to hear about the issue you have encountered. For suggestions such as these we would recommend posting in the suggestion box. If you have any further queries or concerns please feel free to contact us again as we’d be happy to assist you further. Thank You.

Greetings banecolton, Please see the sticky I linked to, it also explains that bug reports can be reported via in-game tickets and will be passed on, but we will not respond to them via this server. Thank You.

Greetings qAsandra, While we apreciate your bug report unfortunately, as stated in the PTS Sticky: "Welcome to the Public Test Server!" we do not currently provide customer support for the PTS. Thank You.

Greetings all, We understand your frustration and have taken the time to read your concerns about the situation. With these comments in mind the original offer that was only avalible to accounts with level 50 characters has been updated. We are now offering this 30 day promotion to any active accounts with a level 50 character or Legacy Level 6 at Noon CDT on April 22nd. Anyone who has already received their email about qualifying for this will still get their time and be unaffected by this development and all accounts that qualify should see this game time added to their account by the 25th. You can find more information about this here Thank You.

Greetings Verill, I can confirm this is something that we are working on and plan to implement in the future, this has been confirmed by Daniel Erickson in this Community Q&A. Thank You.