Thats not "some woman", thats Isabella. She is a main companion in Dragon Age 2.

"I`ve been shot more times than a family holocamera."

There is a colored circle next to every item, its color showing its difficulty. Same as in WoW, if you played it: orange, yellow, green, gray from most diff to easiest, orange meaning you level up every time, sometimes 2 skill points at once, gray meaning you wont get any skillups ever.