Hello,
Simply, the one time password thing is the stupidest idea ever, especially when your one time password thing does not send passwords and your customer care is too busy not to pick up phones DURING the listed call times.
So, give us the option to choose answering the security questions. *** was wrong with that anyway? You should fire the person who came up with this "one time password" idea in the first place. Failing that, at least let us not use his dumb idea.
To reiterate: Give us the option to use security questions instead of one time password. I swear I will not ***** about it if someone knows my answers AND my password.
Have a good day