A buddy of mine stopped playing SWTOR about 2 years ago but kept his account open and credit card number on file. About three days ago he got a message from BW thanking him for purchasing roughly $200 worth of CCs. He was a security key user and according to BW the criminals accessed his account through his email address. He never authorized such a purchase so he called Customer Service. Long story short, they agreed to refund his money but told him they had no choice but to delete his account and all of his characters. Unfortunately, my friend says he is no longer interested in ever returning to the game. Has anyone else had an experience like this?