MATCHMAKING DOES WORK IN THIS GAME to a point.
The problem I see quite often is that a group of 2 people will que up together. The rest are pugs. Since they are "grouped" it pairs them against a "group" of four player who are all on comms (or who actually know how to play.) So basically, when you are facing a premade, look for the 2 people who are grouped together and blame them. Most of the people i come across (on harbinger) who are grouped, dont know how to play very well. Anyways, I cant finish my thought.. Have to get back to work.