The trolls may be gone soon, but bioware needs to step up if they want this game to be successful
making it free to play in the next 3 months is not a success.
They need to,
Fix the bugs: graphical issues, UI and keybinding issues, and combat issues. basic bugs not random this quests mission item is incorrectly spelled b.s. - the basic stuff needs to be fixed soon.
Improve the support: the whole support for this game is atrocious, in game, forums, email all of it. guessing they went with some low cost support to save money, well it's failing, and computer savy mmo players see through b.s.
Even if the just focus on those 2 things, and I mean FOCUS and get it done in the next month this game can turn around and be a juggernaut I believe. It's got many flashes of brilliance but the faults are just as visible... if not more visible.
I'll be dissapointed if this game keeps going down its current path, i enjoy the game and see so much potential in it they just need to get on these serious things fast and be more vocal with the community, not "yea we're working on it" for 6 months