I received my coins just an update.

It's 1:26 pm and still nothing for me in the way of the coins appear. I'll wait till about 8 pm my time as I think they go off west coast time not east coast. 5 pm should be a fairly good time frame to gauge if I'll have to wait another day.

Most likely, like Keith said just wait till the servers are back up and if there is still an issue than submit a ticket.

Will we most likely have to wait till servers come back up as they are semi-attached? I was more wondering why it doesn't show I even made a purchase but I'd assume it's most likely a side effect of what happened and once the servers are back up everything will correct its self on here and in-game both at the same time. Now that we got a response from someone I don't mind having to wait a little longer knowing the major issue is fixed and if you're still having an issue it will most likely be an isolated minor thing.

I wasn't sure if they showed up on here first before the servers came back up or not. Was more just wondering if they showed up for anyone on here as the log on here doesn't even show I purchased coins but I have the confirmation email that I did and the support ticket confirming it as well. Would that still be a side effect till the servers come back online or do I have a whole other issue completely?

I just checked on here and still haven't received them but the servers are still down so I can't say if I have them in-game yet or not. Anyone receive them in the account on here yet?

The EA forum isn't giving us any more than what others are posting in here and I jump back and forth between them as well. Trust me people when I say I was right up there on the anger scale but let's be realistic about this now. I'm just going to put this all as bluntly as possible. 1)We can all ***** piss and moan till the end of time and its not going to change a damn thing. How well has us ************ worked so far? 2)If you want something done we need to stop the dick measuring contest of who can be a bigger ******** and start talking about how we can all work together collectively to push things forward. 3)Like it or not they have our money and they MIGHT not be able to do anything with it as they stated its part of an investigation and if they do try and move it they could not just screw one person but all of us at this point. 4)The amounts vary so widely that there is no one soild solution most likely and how exactly do you prioritize who does and doesn't get screwed? The guy that dropped $100 or the guy that dropped $20 and if you go either direction your going to piss people off even more cause they got thrown under the bus. Trust me I was one of the guys ************ on here the most and hid nothing about how loud I was barking and for what reasons. Once you stop being pissed and start thinking rationally like I started to and accept the fact you are 100% caught between a rock and a hard place situation and are strapped into this ride. They could tell you yes we will give you the refund but if they can't touch the money anyway your still stuck in the exact same position your in right now but you just have the comfort of knowing you got your money back once its fixed and thats it nothing more and in reality you screwed your self out of all the work,effort and time you put into your account so you really do lose a lot more than your going to gain. Trust me I still hate how this has been and still is being handled but Im the only one being all pissed of is hurting. Your not going to do a damn thing to hurt this company no matter how angry you get look what it took for them to get rid of the lootbox crap in battlefront 2. It took the combined might of Disney and damn near an international ban and has spark numerous laws and discussion of new laws. So unless we can rally that level of anger and people which there is absolutely no way in hell this community is that large so we just have to accept we are powerless. I'm not defending them in anyway just coming from a logical standpoint now. They honestly do need to do some damage control here give people something to look forward to and change the direction of the hate. Personally, I think if they offer a 3day sub or something like that they will most assuredly spark a whole new world of **** for themselves but I will give them the benefit of the doubt here and say they are going to offer the group that has been affected the most a nice compensation to what degree that is who knows I don't speak for them nor do I know. I'm basing this all off of how other companies I have delt with have handled situations like this. I hope they have more respect for themselves than Tencent had of here's a tiny amount of useless items for us screwing the pooch with your money. You want to see truly rage-inducing handling of even minor issues go check out the Naruto Online forums.Their idea of compensation for EVERYTHING is like well for this game would be 10,000 credits,25 cartel coins and a few xp boosters. That's what you'd get across the board no matter what the hell happened.

I have had to deal with companies before when issues like this have come up but they weren't shy about giving a reason to why there was a waiting period or I didn't get what I paid for and fact that all they have given anyone is just wait were working on it with no real answer as to what happened. All they simply have to do is say "Hey this is the reason things are taking x amount of time." and that would 100% resolve all issues people are having it's the tight-lipped no reason given that was pissing me off so badly and to a degree still is. I honestly don't see what harm saying what happened to cause this issue would do I honestly don't. They just seem to be playing the it's better to ask forgiveness than permission game that has people so pissed. Yes if its a security issue will be upset but nearly as much as being kept totally in the dark like they have been. Only reason I calmed down and started thinking logically again is I realized what kind of an example I was setting for my children and I hated it. My wife is a manager at a store and gets nonstop reamed out by customers not getting what they want and I went "OH **** I'm one of them now." but even at her job she has to supply a reason as to why they do not have something or can not refund something. Them keeping people in the dark like this is only making the company look bad and turning new players off to the game which is a considerable loss in possible revenue and its turning already established players off as well and not just against this game but EA and Bioware. I hope someone finally gives a real explanation soon to calm everyone down before things turn to far south and have a huge player drop off. The game it's self is fun but once you that point where you know people are suppose to be there but it's a ghost town it kills everything.

I was in the same boat still am waiting but getting pissed off isn't going to do anything except your pissed and nothing changes. I know if you go back and look at my previous posts I was livid with how this has been handled. Once the initial being pissed wears off and you realize your 100% powerless in this situation period and like it or not your stuck on this ride till you pull the ripcord on a back charge and get ban lose all the work you put in and all you have to show or it is your last transaction refund. Believe me I was one of the people barking the loudest about this too and all I got was more pissed off and nothing got done other than what everyone else has. The best you can hope for at this point is they give some sort of a sorry this happened prize. Other than the two options I just gave there is absolutely nothing you can do. Yes, it's a bitter pill to swallow but it's the truth sadly. Hopefully, this issue gets fixed before next weekend.

We really should talk about the elephant in the room that we have only really touched on. There has been a ton of people saying that they went all hands on deck for Anthem and they have basically stripped everyone that isn't 100% needed to keep **** running for games they already have up. This game doesn't bring in the money that Fifa and Madden do cause of how the loot box/player packs system works. We are paying for things that really have little or no impact on the core game it's self so we are going to take a huge back seat to their flagship games and they have that new Star Wars game in the pipeline that will more than most likely put this one to the curb even more if not kill it. The support crew is probably like 4 people in a server room in a panic cause everyone else was put on the new project. They probably are in the same mindset of I understand your pissed off but it's not a game changer if you don't get that armor you wanted or speeder deal. I let my anger get the better of me and acted like a spoiled child cause of how much it screwed my plans with my children. I calmed down and started thinking things out like an adult again and right now the only answer I want is if I need to contact my bank or not cause if its a security issue and my bank locks my account my bills don't get paid on time and that cost me even more money. Racking up late fees cause of this and my account getting locked will 100% cost me way more than what I spent here but if I contact them in time I can have the funds transferred. They should at least give us that much information.

He's 100% dead on with that as that's what happened with Naruto Online when people did a chargeback they locked the account till you repaid the back charged amount or in some cases just flat out ban it and you were out all the of the work and in some cases money you had put into the account. Depending on your bank you might not get anything back period. I wouldn't back charge if you plan to continue to play this game at any point after this unless you enjoy starting over from scratch. That's why I haven't requested a refund I've already made too many bad choices out of anger when it comes to this and I don't need to add a fight with my bank to the list either and I doubt you want to either.

I have just accepted that were not going to get told a damn thing and there's no point of even being pissed off anymore as they clearly don't give a ****. We have been met every damn step of the way with excuses and no real answers and they have left the doors wide open to speculation as to what happened. I'm guessing it wasn't a small issue at this point and it wasn't just some technical hiccup seeing as how the time frame is pretty damn specific and they never shut the transaction system off even after being informed of the issue and all new purchases are going thru without issue. So that leads me to believe that something isolated and specific happened. Best guess a security breach and that's what is taking so long for them to verify what information got taken which if that's the case they are working their *** off to ensure none of our information is compromised and I'm fine with the wait time then. All I want is peace of mind as to what the hell actually took place and if I need to contact my bank. I'm not saying that's what took place but its a pretty likely thing considering how common of an occurrence this is with any e-transactions that take place. Andryah is right people will try and take advantage of a situation and it will take a long time for them to wade thru the real and fake reports and the more fake ones they get the longer it will take.

I do agree with both you and Andryah that this isn't to that level just that this can and could escalate to that level given that EA has consistently chased the money. I do have a more personal reason to my anger with them. I had plans with my daughters who play the game with me and were the sole reason for my purchase and it completely screwed the planes we had. For people without children your probably going well go do something else with them,why are you playing a game with them. The answer is they look forward to that time with me as they get to choose everything I do in the game and they both love Star Wars so for us it is a big deal. Try and explain to a 3yr old and a 10yr old why you cant buy them the thing you said you would. If you have children then you know how and why the anger builds as quickly as it does. My 3rd old is so into it she wears the stormtrooper helmet I have while I play it. Yes I know there is no stormtroopers in the game but all she knows its Star Wars and all the ones she has seen has them. https://drive.google.com/open?id=1k0K26i-PE47oElHaBOZBgSVXqZrtRYza And that's why I got so pissed off and am still pissed.(The helmet is 3d printed and was a work in progress that's why it's blue and yellow)

Here's the thing the people who paid have filled their side of the contract as payment was taken from there accounts EA, however, has not filled there side of the contract. I know a little about this as I am in a legal battle over a motorcycle I paid for and the previous owner is refusing to surrender the title after payment was received and has refused to refund me my money as well. So I am pretty damn familiar with this sort of thing. They have 30 days max to either issue refunds give what was advertised and paid for or they fall under criminal law as theft by deception and false advertisement with the intent to deceive. The TOS is supposed to be the legally binding contract that says yes you agree to the terms we set forth to play this game and is designed to protect both parties if there is no 100% in writing time limit it is 30 days according to the Federal Trade Commision. They must also provide notice of why we have not received said product. They very much did receive our payments and have also given an expected time frame of 24-48 hours. So once they took our money they started the clock and once they gave a time frame they failed to meet and have flat out refused refunds they violated their own TOS. That's why they changed a **** ton of stuff concerning the digital side of things in 2015. This is what the FTC has set as there guidlines for a company sellign anything. https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order What is the Mail, Internet, or Telephone Order Rule? The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule." If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise. So let's review this 1) payment was received .2) Goods were not delivered in the time frame they gave.3)They have refused requested refunds. All of which right off the bat is all violations which any good lawyer could rip the TOS to shreds based off federal law. They are a North American company and the last time I checked were subject to federal laws. So the TOS is a paper vest in a shootout at most. And as I said before this will turn into a deeper rabbit hole of a discussion than solving the issue at hand. Which it clearly has now if you'd like to continue this discussion message me and I'd like to continue this debte as I enjoy a good debte and clearly you are not someone who will pull some kid level crap and turn it into a name calling playground crap. You sir have my respect and my attention.

Over on the EA forums someone answered finally with another stall tactic answer and no reason actually given. I do not blame the forum mods for attempting to calm the situation so I don't hold them accountable for any of this but this stall tactic crap has gotten old. Here is the following post from the community manager. Hey all, I am sorry for the lack of updates. The team is still working on the issue and none of you are forgotten. It turned out to be a bit more tricky than anticipated, but it looks like we're getting there. Hang in there and we'll give you an update as soon as we have one! ~Kat Note no actual answer as to what the hell happened,no new time frame was given,no mention of how they are gonna make this right with players. They just basically had someone say yes we're still watching you guys get mad. More of you'll just have to wait and give us time and were telling you anything new is just going to make this worse.