Wow seriously? Yes I am sure if I messed up on the service I am providing a Bioware employee if they paid for said service from me that they would indeed complain. Doesn't matter if the service was an extra or not. I've done work in water treatment which included a lot of tasks but the most common was installing reverse-osmosis systems or filtration systems. We offered a service when we installed a system that we would provide the initial filters/carbon, etc free of charge. If there was an issue with that free service even if a minor one that really meant nothing that we got hassled about it.
And our duty as players is to keep them in line. This is their game and we PAY for them to keep it going and to improve it. This is a service quite a few people pay for, for others can enjoy for free. Do not assume they provide this free game at all expense from themselves for everyone to play. There are people like me who drop an easy 100$ each month into SWTOR. We support this game and as said before, those who play for free.
If the service I pay for acts up. I have all right to complain. I may be understanding but I can still say "You messed up. Fix it." Also our job is only to do those simple tasks? Incorrect once more, our feedback is required to maintain this game. The devs have an idea, or a painting, we are the critiques that flesh it out or touch it up. They would not know what to nerf, buff or fix in any manner of bugs if players did not complain about it. Even in the case they knew about something then launched it (without offering an immediate/within an hour hotfix like nearly every other mmo provider even in the f2p market?) they would not get it done without the push from the players as it would just be acceptable to push it back or put it off.
Do you know the excuse as to why car companies charge Canadians a fortune more on cars than Americans? There have actually been dealers that admitted it is simply because Canadians will not complain about it.