I think the problem may be because some or most of us haven't "purchased" a subscription and we are all attempting to play on the one month of game time given to us. Because what I've noticed is that the subscribe area under account info, the last one before "Ready to Play?" and asks you to download the game, is grayed and not lit up like all the other account options. So try buying a subscription, but yea, I'm gonna keep waiting on you SWTOR customer service because I can't buy one yet until game time-cards are released. >.<